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Research Nov 2025
... Access Insights Already a Gartner client? CCOs face accelerating misinformation and disinformation, a rapid pace of change, and AI-induced transformation of their function and the broader workforce. Use Gartner’s five predictions to prepare to manage the disruptions and opportunities that Communicatio ...

Analyst(s):   Dean Vitté   |   Emily Earl   |   Brianna Lux   |   Patryck Allen   |   Michelyne Chavez   |   Amber Boyes   |   Alexandra Earl   |   Iliyana Hadjistoyanova
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Premium Research Oct 2025
... Physical AI refers to tangible AI systems that sense and act in the real world. This trend analysis helps CIOs understand how physical AI delivers measurable value and why new risks, governance needs and opportunities arise as digital intelligence enters the physical world. Overview What You Need to K ...

Analyst(s):   Ben Yan   |   Gene Alvarez   |   Himanshu Kumar Ojha   |   Sushovan Mukhopadhyay   |   Erick Brethenoux   |   Pieter den Hamer   |   Gaurav Gupta
Premium Research Oct 2025
... Generative AI is reshaping the digital workplace. Interest is now moving beyond harnessing simple AI assistants to unlocking new opportunities. Challenges like budget constraints and aging technologies remain though, requiring application architects to optimize existing tools while exploring GenAI. O ...

Analyst(s):   Craig Fisler   |   Taylor Satterfield   |   Timon Watson   |   Sebastian Kempf   |   Melinda Morales   |   Darin Stewart   |   Olga Martí   |   Larry Cannell
Research Oct 2024
... Research Already a Gartner client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. This Magic Quadrant evaluates 10 vendors and their AI-enabled ...

Analyst(s):   Kumar Dhir
Conference December 08 2020
... represented by metrics. When using metrics for the business case, it is helpful to show the initial (or current) state of a given metric and then forecast how IAM investments should affect the state of the metric over time. The forecasts should help convey the idea of how benefits will be treated over the ...
Research Feb 2022
... Access Insights Already a Gartner client? Accelerated digital transformation is driving a global talent crunch, requiring radical talent partnerships with service partners to deliver business outcomes. Sourcing, procurement and vendor management leaders must find nontraditional and sustainable options ...

Analyst(s):   Stephanie Stoudt-Hansen   |   Alan Stanley
... planning of cloud computing and IOT, etc. Business impact The IT team of McDonald's China played a pivotal role in digital transformation and innovation: Developed an effective management system to handle millions of online orders daily and reduce IT cost. Improved procedures and responsiveness with a localized ...
Premium Research Jul 2025
... Gartner’s quantitative research for hard-disk drives. Technology and service providers should use this as a companion document for Market Share and Forecast reports. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner Recommended Reading ...

Analyst(s):   Chandrashekar S   |   Stephanie Baghdassarian   |   Amit Goyal
Research Nov 2025
... Access Research Already a Gartner client? Program and portfolio management leaders must embrace AI to enable effective decision making in a period marked by constant disruption. Use these predictions and their accompanying recommendations to update both your strategic and tactical plans for 2026 and b ...

Analyst(s):   Jennifer Jackson   |   Shailesh Muvera   |   Daniel Stang   |   Robert Handler   |   John Spaeth   |   Shilpa Pental   |   Aditi Pant   |   Peter Clegg
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