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Premium Research Nov 2024
... Cybersecurity mesh architecture is a composable, scalable approach to extend security controls across assets, which improves security effectiveness. Midsize CIOs can leverage this as an effective means to overcome scarcity of security resources, consolidate tools and improve operations. More Detail Ga ...

Analyst(s):   Paul Furtado
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Premium Research May 2025
... for telemetry data collection, offers organizations a path to reduce vendor dependence and enhance observability. This research provides direction for IT operations specialists and broader DevOps and SRE teams to understand, implement and optimize OTel. Overview Analysis Guidance Gartner Recommended Reading ...

Analyst(s):   D.B. Cummings
Research Jan 2025
... Access Research Already a Gartner client? Selecting useful criteria to determine the right number of service providers is critical and challenging. IT sourcing, procurement and vendor management leaders can use six key factors to determine the right number of service providers. Overview Introduction ...

Analyst(s):   Ryan McKinney   |   Brett Sparks   |   Mark Whitehouse   |   Shubham Rathore   |   Anurag Bora
Research Dec 2025
... Access Insights Already a Gartner client? This research outlines the Gartner IT Service Desk consensus model and framework definitions for IT cost management and benchmarking activities. Overview Analysis Gartner Insights Abstract ...

Analyst(s):   Pankaj Mehta   |   Jamie Guevara   |   Aditi Sharma   |   Eric Stegman   |   Prachi Tyagi
Research Oct 2025
... Access Research Already a Gartner client? The six technology trends for CSP CIOs in 2026 point to tech leaders’ reprioritization of technology investments, focusing on AI, automation, optimization, and platforms for multiple strategic outcomes being targeted by their organization. Insights at a Glance S ...

Analyst(s):   Peter Kjeldsen   |   Khurram Shahzad   |   Susan Welsh de Grimaldo   |   Jon Dressel   |   Pulkit Pandey   |   Amol Nerlekar   |   Amresh Nandan   |   Kosei Takiishi   |   Sylvain Fabre   |   Mounish Rai   |   Will Rice   |   Peter Liu
Premium Research Oct 2025
... In 2045, being human means focusing on our humanity amid rapid AI and tech change. CIOs and other innovation leaders must anticipate trends, advocate for impactful futures, and build “multiversal” organizations thriving across Earth, Space, Spatial, and Synthetic worlds. Overview Strategic Planning As ...

Analyst(s):   Ankita Khilare   |   Marty Resnick   |   Ran Xu   |   Sandy Shen   |   David Sugden   |   Srishti Khanna   |   Alan Stanley   |   Atul Dighe   |   Andrew Meyer   |   Shawn Bradley   |   Maria Nelson   |   Matthew Higgins   |   Aanchal Mair
Research Jan 2020
... to build a workforce that flexes with changing business demands. Key Challenges Introduction Analysis Step 1: Drive the SWP Process With Business and IT Strategies Step 2: Use Segmentation to Define Roles Vital to Strategy Execution Step 3: Scan the Environment to Identify the Forces Impacting Your Future ...

Analyst(s):   Lily Mok   |   Jose Ramirez
Research Dec 2020
... Access Insights Already a Gartner client? Digitalization has increased the diversity and quantity of stakeholders that IT employees work with, making effective collaboration and managing relationships extremely important. CIOs can use this presentation to help employees collaborate and manage relationships ...

Analyst(s):   CIO Research Team
Research Apr 2026
... client? IT vendor incidents are inevitable, regardless of how much organizations attempt to protect themselves. IT sourcing, procurement and vendor management leaders must facilitate collaborative incident review sessions with stakeholders to protect their organization from traditional and emerging IT vendor ...

Analyst(s):   Justin Galentine
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