... research also includes key cost and support distributions. Analysis Overview IT Key Metrics Data Research Background IT Key Metrics Data Key Infrastructure Measures Overview Using This Research Gartner IT Key Metrics Data Series IT Key Metrics Data Source Data Variations Mainframe Analysis Framework Non- ...
Analyst(s): Disha Badlani | Eric Stegman | Linda Hall | Shreya Futela
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... collected between 2013 and 2017 from a global audience. Analysis Overview IT Key Metrics Data Research Background IT Key Metrics Data Key Applications Measures Overview Using This Research Gartner IT Key Metrics Data Series IT Key Metrics Data Source Data Variations Applications Analysis Framework Non-personnel ...
Analyst(s): Linda Hall | Shreya Futela | Disha Badlani | Eric Stegman
... New models of technology delivery require IT to adapt to more collaborative ways of working with other business functions, but IT employees often lack the necessary competencies for a successful partnership. Learn about two “culture hacks” that help IT employees to embrace the change and collaboration ...
... Access Insights Already a Gartner client? With more IT organizations adopting a remote/hybrid work model, CIOs are asking: Do we need to change pay practices to effectively attract and retain IT talent in this new environment? This research advises CIOs on how to ensure competitive pay practices and ...
... High demand for technology talent and fast-evolving skill needs pose the risk of a talent gap that derails the achievement of business goals. CIOs can learn how Tetra Pak closes talent gaps and minimizes disruptions through continuous upskilling and learning embedded into employees’ work. Case Overvi ...
Analyst(s): Miles Gibson | Kavya Rathaur | Josephine Lippincott | Sneha Ayyar | Marie Sienkowski
... Market changes triggered a cultural shift at PostNord. IT operations were once outsourced. But customers now expect on-time delivery and frequent communication updates. PostNord brought digital competencies inhouse and hired developers to build digital delivery systems to improve customer service. Case ...
Analyst(s): Jan-Martin Lowendahl | Andy Rowsell-Jones | Tomas Nielsen | Chris Howard | Jennifer Mitchell
... asset-intensive companies (such as manufacturers or transportation) to transform from disconnected IT and operational technology management to integrated digital businesses. CIOs should use this framework to drive IT/OT alignment and eventual integration. Gartner Insights Abstract ...
... with stakeholders and program managers to ease the transition and develop an engagement strategy that uses empathy, transparency and focus to address IT employees’ concerns. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Todd Kimbriel | Madelin Santana | Michael Brown | Van To
... Access Insights Already a Gartner client? The pace of business change, including AI, is forcing new ways of working in IT. To keep pace, CIOs must make continuous improvement part of the technology operating model, not a separate effort, so teams can adapt work as conditions change. Insights at a Glance ...