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Research Jun 2020
... CIOs ensuring that IT is addressed during the due diligence phase should use this Toolkit as a starting point to gather information and better support the organization’s M&A. This will enable identification of potential issues, key risks and challenges in planning for the integration. Gartner Insights ...

Analyst(s):   Chris Ganly
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Premium Research Feb 2020
... Access Insights Already a Gartner client? Four hundred fifty-two organizations have taken the IT Score for Enterprise Architecture & Technology Innovation assessment. Based on the IT Score analysis, here are the top 10 priorities for enterprise architecture and technology innovation leaders. Survey Objective ...

Analyst(s):   Marty Resnick
Research Sep 2021
... Access Insights Already a Gartner client? This Magic Quadrant helps communications service providers identify and evaluate suppliers for IT services. It focuses on a cloud-first-, agile-, automation- and intelligence-based “digital factory” that can support broader corporate goals of revenue growth and ...

Analyst(s):   Jouni Forsman   |   Amresh Nandan
Research Sep 2024
... Insights Already a Gartner client? Global IT spending growth for 2024 is revised down by 0.7% from the last iteration, to 8.2%, due to weaker devices spending. Overall spending, fueled by GenAI, is still expected to grow by 8.0% in 2025, increasing total spend from $5.3 trillion in 2024 to $5.7 trillion ...

Analyst(s):   Srujan Akurathi   |   Linglan Wang   |   Grigory Betskov   |   Adrian O'Connell   |   Megan Fernandez   |   Ranjit Atwal   |   John Lovelock   |   Amarendra .   |   Arunasree Cheparthi   |   Inna Agamirzian
Research Oct 2020
... greater business agility requires redistribution of application work along a continuum between business and IT, in an ecosystem with partners. Application leaders should use Gartner’s Business-IT Continuum framework to blaze a trail for their business into the future of applications. Overview Analysis ...

Analyst(s):   Gene Alvarez   |   Yefim Natis   |   Dennis Gaughan   |   Matthew Hotle
Research Dec 2024
... Access Research Already a Gartner client? This document outlines the process along with best practices and resources available to support organizations undergoing benchmarking exercises using the Gartner self-service End-User Services tools. Overview Analysis Gartner Recommended Reading Recommended by the ...

Analyst(s):   Jamie Guevara   |   Aditi Sharma   |   Shaivya Kaushal   |   Eric Stegman
Research January 22 2026
... Potential Discover the skills, strategies, and insights you need to excel as a customer service supervisor 60% of customer service supervisors report spending time on work not included in their formal performance evaluations or role responsibilities. This 'invisible work' can have a significant impact on ...
eBook May 10 2023
... 5 Key Actions for IT Leaders for Effective Decision Making in Midsize Enterprises Progressive MSE leaders reengineer data and analytics to turn decision making into a competitive advantage. Better business decisions happen when business, data and analytics, and other leaders within the midsize enterprise ...
Research Jun 2021
... Access Insights Already a Gartner client? CIOs can compare vendors in the IT Services for Communications Service Providers Magic Quadrant and Critical Capabilities research. This Excel tool enables a visual dual-vendor comparison for digital business transformation use-case fit. Gartner-defined or user-defined ...

Analyst(s):   Jouni Forsman
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