... US Bank redesigned their IT Service Catalog based on employee feedback collected through targeted surveys, usability testing, and contextual inquiry. A comprehensive study of the user experience led them to create a simpler, cleaner and more intuitive interface, promoting the self-provisioning of employee ...
Analyst(s): Infrastructure and Operations Research Team
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... It’s no longer possible or appropriate for a single leader, such as the CIO, to steer digital business acceleration. The whole C-suite, indeed all senior managers, must work in partnership to make technology decisions and create new team structures to support and implement them. Gartner Insights Abstract ...
... products, and oversees development and operations. By contrast, a product owner focuses on maintaining the vision of what should be built and communicating it to the agile teams. Recommended by the Authors Gartner Insights Abstract ...
... This case study demonstrates how CIOs can establish IT to act as a strategic business enabler by driving clarity between business unit, IT and enterprise strategic plans, and by helping business leaders quickly address misalignment between strategies. Overview Solution Highlights Challenge Business Context ...
... business-outcome-driven approach (BODEA) and now towards acting as an internal management consultancy (IMC). While a BODEA approach remains essential, it alone is not enough to create an enterprise future-state architecture that supports desired business outcomes. A shift towards IMC is crucial. Heads ...
... Recent news of the failure and fraud in digital innovation at startup Theranos have led CIOs and IT leaders to question how they can ensure their digital innovation efforts don’t take a terribly wrong turn. Ensuring good governance, facilitating an open culture and nurturing digital judgment can all ...
... This digital insurance strategy focuses on customer centricity and integrates business strategy as well as information and technology strategy. It was developed using Gartner's strategy template. CIOs should refer to this Toolkit when creating or updating their information and technology strategies. ...
... In this research, we answer the question "What do millennials look for in IT roles?" Emphasize opportunities for career and personal development when recruiting and support “experience-hopping” career paths. More Detail Emphasize opportunities for career and personal development when recruiting Support ...
... leadership is key to developing teams with cohesion, enthusiasm and an ownership mindset. This research will explore the experiences of LGBTQ+ identifying IT leaders and employees and provide advice on how CIOs can act as supportive leaders and allies. Overview Conclusion Recommended by the Authors About This ...