... Access Research Already a Gartner client? Implementing robotic process automation involves a multiyear investment in a vendor’s platform, requiring substantial time and resources. Application leaders must evaluate and balance key trade-offs to select the most suitable software and optimize return on i ...
Analyst(s): Sachin Joshi
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... Access Research Already a Gartner client? Modern collaboration tools and AI technologies bypass traditional information governance controls by using decentralized storage without oversight and generating content at scale. Three principles equip applications leaders to manage sprawl and digital noise, ...
... We believe we are past the bottom of the current semiconductor cycle. Investors that have been on the sidelines or just overweight on AI names in semiconductors should be looking more at the industry players who have broader product portfolios. Gartner Research ...
... Many infrastructure investments result in high costs and technical incompatibility due to poor technology adoption practices. For more successful technology adoption, heads of infrastructure and operations (I&O) can leverage metrics to guide investments that align with organizational needs. Overview G ...
... Access Research Already a Gartner client? Heads of I&O should prioritize the employee experience to deliver more impactful and sustainable service desk improvements. Traditional metrics and technology-centric strategies often miss the critical human elements that shape customer satisfaction, operation ...
... Chief audit executives face pressure to drive more value with data analytics. Yet, efforts to use analytics in as many audits as possible yield diminishing returns. CAEs should apply focused prioritization and resourcing of analytics opportunities to unlock transformative results. Gartner Research ...
... Account retention and growth are hindered by the value gap between an organization’s value proposition and the value customers realize. CSOs must take decisive action to enable frontline teams to close the value gap to maximize retention and growth of existing customers. Overview Gartner Recommended R ...
... Digital commerce integrates marketing, sales channels, and technology to drive customer acquisition and sales growth. CMOs can use this guide to help them lead digital commerce demand generation and collaborate with C-suite peers to influence their strategies that impact marketing efforts. Analysis Re ...
... Companies are assessing diversity, equity and inclusion initiatives and disclosures in response to recent U.S. policy shifts. General counsel can use this benchmarking research to gain insights into how their peers are addressing diversity-related governance practices. Overview Data Insights Gartner Re ...