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Announcement March 26 2025
... experiencing both speed and quality improvements. To achieve the desired productivity benefits of GenAI, HR must plug three productivity leaks: limited awareness, inconsistent adoption and ineffective use. To do so, HR must leverage its core competencies in change management, learning and development and ...
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Premium Research Oct 2025
... As banks and investment services firms rapidly scale GenAI, CIOs face escalating concerns around governance frameworks, ROI, change management and vendor maturity. Addressing these challenges is crucial for maintaining a strong value proposition and mitigating reputational repercussions. Insights at ...

Analyst(s):   Kristy Waterhouse
Research Nov 2025
... Access Research Already a Gartner client? Oracle software and cloud costs continue to pose challenges for IT sourcing, procurement, and vendor management leaders. Although significantly reducing Oracle spend is notoriously tricky, practical opportunities exist to optimize specific areas, improve efficiency ...

Analyst(s):   Wendy Morin   |   Allison Adams
Research Nov 2025
... Access Research Already a Gartner client? GenAI presents new knowledge management challenges, forcing organizations to rethink their SEO strategies, evolve content best practices, and transition traditional knowledge bases. Service and support leaders must adapt processes and strategies to keep pace ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Nov 2025
... Already a Gartner client? Software engineering leaders are eager to harness the power of generative AI but are blocked by low adoption and change management. Apply Gartner’s insights into which practices will most accelerate the adoption of generative AI and agentic software development to maximize innovation ...

Analyst(s):   Arun Batchu   |   Thomas Murphy
Research Dec 2025
... ill-suited to cost allocation of infrastructure platforms that support business-driven digital products. Heads of I&O must adopt a segmented financial management approach for assets, workflows, services, and platforms. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Robert Naegle   |   Roger Williams
Research Dec 2025
... organizations must ensure operational excellence to fully realize AI-driven value. Focusing on monitoring, cost transparency, and agile contract management drives lasting value, accountability, and resilience in AI-enabled IT services partnerships. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Katarzyna Fonteyn   |   Jaideep Thyagarajan   |   Luis Pinto   |   Sundar Viswanathan
Research July 07 2026
... Unbreakable Sales Organizations Watch the webinar to learn how AI-powered, data-driven frameworks can help sales teams shift from reactive crisis management to proactive disruption readiness—by building a risk-embracing culture, using structured approaches to anticipate change, and enabling real-time, ...
... Watch Video 2:04 Leading Through Disruption: Marketing Watch Video 2:00 Gartner Business and Technology Insights: What’s included? Research-based management and technology insights anytime, 24/7 Unlimited, one-on-one advice tailored to executive roles Data-driven tools, step-by-step playbooks and benchmarks ...
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