... More than half of managers worry about the effectiveness of performance management. To evaluate employee performance fairly and ensure alignment with organizational goals, HRBPs can use this tool to partner with managers and refine the performance calibration practices. When to Use Directions for Use ...
Analyst(s): Srishti Chopra
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... Organizations differ in their approaches for IT sourcing, procurement and vendor management, which affects the degree of influence and directional control. This research provides chief procurement officers options to partner with stakeholders and manage IT spend through the organizational structure. ...
... mitigate sourcing risks by clearly stating delivery, performance and commercial expectations for service providers. Sourcing, procurement and vendor management leaders for U.S. government agencies can use this tool to create robust PWSs when sourcing IT services. Gartner Research ...
Analyst(s): Tobi Bet | William Maurer | Jess Aggio
... third party processes personal data on behalf of an organization, privacy risks are addressed through a data processor agreement. Security and risk management leaders should use this checklist to ensure the agreement provides proper coverage and identify mitigation measures. Gartner Research ...
... effectively. CSCOs can use this research to balance “good” and “bad” complexities by reinventing the supply chain operating model through a life cycle management approach. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... IT vendor management leaders often focus on contract negotiation, inadvertently sidelining service transitions’ complexities. As IT services offerings diversify through emerging tech and specialized provider advancements, IT VM leaders must understand the critical aspects of a successful transition. ...
Analyst(s): Sundar Viswanathan | Tom Sieber | Matt Baldino | Karl Rosander
... Three trends — GenAI in product management, unified experiences and platforms — are altering expectations of the role and impact of the chief product officer. CPOs who don’t react decisively and appropriately to these trends risk losing credibility among their C-suite peers. Overview Analysis Gartner ...
... For program and portfolio management leaders, winning key stakeholder support is the secret to unlocking organizational success. Our insights will help you pinpoint key players, sharpen your value propositions and build trust. This will propel collaboration and accelerate your strategic influence in ...
Analyst(s): Faisel Pervaiz | Woojin Choi | Lars Mieritz
... Many customer service tech investments fail because leaders miss key blind spots — related to vendor management, change planning or peer feedback — during purchase and adoption. This research helps customer service and support leaders spot and address hidden issues that harm tech ROI. Overview Conclusion ...