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Research Feb 2021
... Access Insights Already a Gartner client? IT financial management practices must evolve to support improved decision making for the delivery of digital business investments that drive high-value business outcomes, while striking the appropriate balance between cost, value and risk. Scope Analysis Topics ...

Analyst(s):   Robert Naegle   |   Chris Ganly
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Premium Research Feb 2023
... Application leaders supporting customer service management must challenge traditional approaches and select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope ...

Analyst(s):   David Norrie
Premium Research Feb 2024
... security is the first line of defense for the largest attack surface within any organization. This brief provides guidance for security and risk management technical professionals on what components make up the endpoint security stack and what kind of protection each component provides. Gartner Recommended ...

Analyst(s):   Eric Grenier
Premium Research Jan 2025
... impact and deliver in their first year across four focus areas. This document provides insights, guidance and tools for one of those areas — risk management, strategic priorities, and delivering quick wins and progress on enterprise priorities. Gartner Recommended Reading ...

Analyst(s):   Abhishek Banerjee   |   Kevin Smith
Research Apr 2021
... complex and challenging, often leading to cost overruns and performance shortfalls. When establishing MNS agreements, sourcing, procurement and vendor management leaders can use this research to optimize costs while ensuring appropriate service levels. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Lisa Pierce   |   Danellie Young   |   Ted Corbett
Premium Research Jun 2022
... This presentation describes the data and analytics foundation for composability of data management across the manufacturing ecosystem and partners, gives examples, and offers a talk track. CIOs can use it to communicate the opportunities necessary to support digital transformation and Industrie 4.0. ...

Analyst(s):   Bettina Tratz-Ryan
Premium Research Mar 2022
... IT services sourcing, procurement and vendor management leaders have sourced most Agile development projects centered on products. To scale Agile to the enterprise level, they must source these projects as part of a multiproduct portfolio, from suppliers who can add value to the full portfolio. More ...

Analyst(s):   Allan Wilkins   |   Rajib Gupta
Research Oct 2021
... Warehouse complexity, not business size, industry or maturity, is the key driver of warehouse management scale and scope. Supply chain technology leaders should use this Tool to grade the complexity of each distribution center before defining requirements or building an improvement plan. When to Use ...

Analyst(s):   Simon Tunstall   |   Dwight Klappich
Announcement June 22 2022
... purchase process was primarily led by sales reps (as opposed to self-navigated), they make lower-quality purchase decisions. Only 24% of B2B buyers in primarily sales rep-led purchases completed a high-quality deal, versus 65% of B2B buyers who self-navigated the purchase process. “Today’s chief sales officers ...
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