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Research Oct 2020
... summary contains inputs from 28 members about their approaches to manage and administer the end-user workstations. It outlines the environment and management practices that members follow regarding their workstations. The summary also discusses the tools used to manage workstations as well as the various ...

Analyst(s):   Consult the Board Research Team
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Research Dec 2020
... Access Insights Already a Gartner client? IT spending and staffing benchmarks are key building blocks for mature cost management practices. Not all benchmarks are equal, therefore CIOs and IT Leaders should leverage both top-down benchmarks for business value optimization discussions, as well as bottom-up ...

Analyst(s):   Shreya Futela   |   Sneha Sharma   |   Jamie Guevara   |   Eric Stegman   |   Shaivya Kaushal   |   Nick Michelogiannakis
Premium Research Nov 2023
... As the number and range of DERs connecting to Power Networks grows, so does the complexity of their integration and management. These predictions highlight the evolving challenges of DERs and how utilities CIOs play a key role in their successful integration. Overview Strategic Planning Assumptions ...

Analyst(s):   Lauren Wheatley   |   Nicole Foust   |   Lloyd Jones   |   Sruthi Nair   |   Jo-Ann Clynch
Research Aug 2021
... Product management disciplines are indispensable to any digital ambition. However, it is not sufficient to transform to digital business — a product-centric I&T operating model is needed. Three steps help CIOs choose the right operating model pattern for the enterprise’s digital ambition. Overview Conclusion ...

Analyst(s):   Joanne Kopcho
Research Nov 2021
... Security and risk management leaders struggle to identify where cyber-risk quantification can be used more effectively to drive business decisions. SRM leaders should consistently screen all decision requests to triage when CRQ is necessary to ensure analyses drive business value. Case Overview Problem ...

Analyst(s):   Cybersecurity Research Team
Research Jan 2020
... The business processes that ERP supports — finance, procurement, HR and order management processes — are key to business performance, digital transformation and competitive success. Gartner’s insights will help CIOs overcome the negativity commonly associated with ERP initiatives. Data Snapshot Data ...

Analyst(s):   Paul Schenck   |   Mike Guay   |   Tim Faith   |   Denis Torii   |   Duy Nguyen
Research Jan 2021
... Access Insights Already a Gartner client? Customer management BPO is experiencing a seismic shift from offshore voice services to digital and work-at-home services while delivering customer experience and trust. Business unit leaders at TSPs should capitalize on these trends for profitable, high-impact ...

Analyst(s):   TJ Singh   |   Deborah Alvord
Research May 2022
... in 2021. The top five vendors by market size are Microsoft, NortonLifeLock, IBM, Broadcom and McAfee. Cloud workload protection platforms, access management, cloud access security brokers, endpoint protection platform (enterprise) and secure web gateway outgrew the overall security market. Table of Contents ...

Analyst(s):   Elizabeth Kim   |   Shailendra Upadhyay   |   Mark Wah   |   Christian Canales   |   Nat Smith   |   Swati Rakheja   |   Lawrence Pingree   |   Dave Messett   |   Mark Driver   |   Ruggero Contu   |   Rahul Yadav
Premium Research Mar 2022
... As PMOs adapt to the shift to Agile and product management, PMO leaders have an opportunity to consider a wide array of career paths. IT and enterprise PMO leaders should use this infographic to gain insights from the career paths of their peers and to plan for their next role. About This Research Recommended ...

Analyst(s):   PMO Research Team
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