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Premium Research Sep 2024
... PAM products are now mainstream. Many vendors added advanced functionalities in the past year either through native product expansions or through strategic acquisitions. IAM leaders should focus assessment on the advanced features that differentiate vendors in this market. Market Definition/Descripti ...

Analyst(s):   Abhyuday Data   |   Paul Mezzera   |   Nayara Sangiorgio   |   Felix Gaehtgens   |   Michael Kelley
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Research Sep 2024
... Access Research Already a Gartner client? How you spend your time is critical to being an effective CFO. Different distributions of CFO time are best suited to different kinds of organizations, CFO tenure and leadership teams. Understand how peers spend their time to calibrate your own schedule for th ...

Analyst(s):   Emily Riley   |   Noah Gardner
Premium Research May 2024
... Manage cloud-related costs incurred within and outside the I&O function, proactively and continuously, to achieve cloud business value Outcome Suggested Partners Featured Resource Step 1 Step 2 Step 3 Gartner Research ...

Analyst(s):   Douglas Toombs
Premium Research Nov 2024
... As Kubernetes adoption grows, I&O technical professionals increasingly find they must deploy and operate multiple Kubernetes clusters. This research reviews possible approaches for managing Kubernetes fleets and provides guidelines for matching the most suitable approach with a particular use case. O ...

Analyst(s):   Tony Iams
Research Jan 2025
... Access Research Already a Gartner client? I&O teams must support cloud-native and generative AI applications running on modern infrastructure while also supporting legacy environments. To manage this hybrid landscape, I&O leaders must evolve their competencies, relationships, methodologies and technol ...

Analyst(s):   Gregg Siegfried
Research Jan 2025
... Access Research Already a Gartner client? This initiative reflects a business-first approach to IAM, where IAM is both a business enabler and a cybersecurity control serving multiple constituencies, such as workers, customers, partners and machines. For 2025, we focus on resilient identity infrastruct ...

Analyst(s):   Michael Kelley
Premium Research Jul 2024
... Customer service and support leaders must balance operational efficiency with employee experience in pursuit of meeting customer expectations. This research presents Gartner’s benchmarks on rep occupancy, shrinkage and spans of control, which leaders can use to assess how their function compares. Ove ...

Analyst(s):   Brady Holbrook   |   J.J. Moncus   |   Olivia Foster
Premium Research Oct 2024
... Organizations with weak BCM programs are susceptible to prolonged operational disruptions. This research collection will help internal audit professionals learn about risks related to business continuity and how to audit them across the three phases of an audit engagement. Analysis Research Highlights ...

Analyst(s):   Audit Research Team
Premium Research Jan 2024
... CIOs can establish a committee to facilitate tactical and operational decision making on technology programs and projects aligned with enterprise goals Outcome Suggested Partners Featured Resource Step 1 Step 2 Step 3 Step 4 Gartner Research ...

Analyst(s):   Remi Gulzar
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