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Announcement June 02 2025
... search, metadata management, prompt design and embedding. However, without a unified management approach, adopting these scattered technologies leads to longer delivery times and potential sunk costs for organizations.” As organizations aim to develop GenAI-centric solutions, data management platforms must ...
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... Retain and Expand With Buyer Intent Buyer intent data plays a critical role in postpurchase engagement, even pinpointing signs of churn. Buyer intent data can guide software and SaaS providers to optimal campaign performance and outcomes. Turn to third-party intent data as a key resource to assist wit ...
Premium Research Sep 2024
... limited focus on end-to-end service journeys result in high customer effort and costs. Customer service and support leaders can install a journey management discipline with this roadmap, driving CX and business outcomes through holistic design and continuous improvement. Overview Strategic Planning Assumption ...

Analyst(s):   Christopher Sladdin   |   Daniel O'Sullivan
Premium Research Jul 2024
... and analytics officers play a critical role in driving and overseeing major business changes to deliver enterprise value. Clear, actionable change-management plans are essential for both proactive and reactive data-driven change. Analysis Research Highlights Gartner Recommended Reading Gartner Recommended ...

Analyst(s):   Alan D. Duncan
Research Apr 2024
... Access Research Already a Gartner client? Successful IT service management requires an integrated approach that builds on strong relationships to deliver service aligned with business expectations. Use this 100-day plan to assess your ITSM team’s ability to meet the organization’s needs and whether further ...

Analyst(s):   Mark Cleary   |   Jen Lichucki
Research Mar 2025
... Access Research Already a Gartner client? Heads of ERM responsible for operational risk management struggle to identify best-fit technology because the GRC market is highly fragmented and complex. Use this research to help assess the subset of GRC tools that streamline ORM-specific workflows and program ...

Analyst(s):   Joel Backaler   |   Julie Tani
Premium Research Nov 2024
... Data management software providers face challenges in identifying market opportunities due to market segment convergence and the increasing dominance of cloud vendors. Assessing these and other changes can help product managers to accurately size their market opportunity. Overview Analysis Gartner Recommended ...

Analyst(s):   Robin Schumacher   |   Sharat Menon
Research Sep 2010
... Access Insights Already a Gartner client? Overanalysis of the large numbers of small, low-value applications can disrupt application portfolio management initiatives. This research provides some tactics on how to round up and free up resources for more-complex assessments. Overview Issuing the Application ...

Analyst(s):   Jim Duggan
Research May 2023
... Access Insights Already a Gartner client? The supply chain management software (SCM) market grew 9.3% over 2022, with an estimated vendor revenue of nearly $25 billion. Microsoft entered the SCM market at No. 4 in 2022, while the top three — SAP, Oracle and Blue Yonder — retained their market share positions ...

Analyst(s):   Mudit Sharma   |   Rahul Yadav   |   Neha Gupta   |   Balaji Abbabatulla   |   Harshita Chibber   |   Kanchi Bindal   |   Varsha Mehta   |   Akshita Joshi   |   Umang Dwivedi
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