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Premium Research Mar 2025
... Midsize enterprises struggle to define the objectives of a product and communicate its value to their business partners. MSE CIOs can use this product charter template to define the scope and objectives of their product and communicate critical information to stakeholders. Gartner Research ...

Analyst(s):   CIO Research Team
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Premium Research May 2024
... Legal leaders turn to transformation projects to create the capabilities necessary to meet increasingly complex demands. However, these projects often stall before realizing results. Legal leaders can follow these four steps to provide the structure needed to facilitate transformation projects. Gartn ...

Analyst(s):   Melissa Ruiz Hernandez
Research Jan 2025
... Access Research Already a Gartner client? Legal departments must enable business growth while managing cost and increasing services demand in a rapidly changing business environment. To succeed, legal must adopt a comprehensive strategy to execute the most critical legal work while investing in opport ...

Analyst(s):   Raashi Rastogi
Premium Research Nov 2019
... WEM is a critical consideration to ensure an engaged and empowered workforce in the customer service industry. Application leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Lesson 1: Identify Your Business Needs to Shortli ...

Analyst(s):   Peer Contributors
Research Feb 2024
... Access Insights Already a Gartner client? End-user spending in CRM will grow through 2027 at a constant-currency CAGR of 15.1%, with growth driven by increasing market penetration, user adoption and vendor innovation. Providers in each CRM market should focus on user and customer experience, particula ...

Analyst(s):   Alexandre Oddos   |   Amarendra .   |   Roland Johnson   |   Yanna Dharmasthira   |   Julian Poulter
Research May 2024
... Access Insights Already a Gartner client? The annual revenue of SCM providers was approximately $29.6 billion in 2023, representing an annual growth of 13.7%. This research includes revenue estimates of the new cross-functional SCM orchestration segment in addition to the existing four functional auto ...

Analyst(s):   Kanchi Bindal   |   Mudit Sharma   |   Akshita Joshi   |   Balaji Abbabatulla   |   Rahul Yadav   |   Varsha Mehta   |   Umang Dwivedi   |   Neha Gupta   |   Harshita Chibber
Research Dec 2024
... Access Insights Already a Gartner client? End-user spending in CRM will grow through 2028 at a constant-currency CAGR of 14.6%, with growth driven by expanded TAM and functional expansion. Providers in each CRM market should focus on tangible outcomes, references and ROI, and consider propositions for ...

Analyst(s):   Julian Poulter   |   Amarendra .   |   Roland Johnson
Research Sep 2022
... Access Insights Already a Gartner client? IT operations software spending is expected to grow by 11.54% in constant U.S. dollars in 2022, to reach $42.24 billion in constant U.S. dollars. By 2026, the market is expected to reach $61.79 billion in constant U.S. dollars, growing at a compound annual gro ...

Analyst(s):   Shailendra Upadhyay   |   Laurie Wurster   |   Colin Fletcher
Research Aug 2023
... Access Insights Already a Gartner client? IT operations software spending is expected to grow by 14.2% in constant U.S. dollars in 2023, to reach $52.6 billion in constant U.S. dollars. By 2027, the market is expected to reach $78.7 billion in constant U.S. dollars, growing at a compound annual growth ...

Analyst(s):   Shailendra Upadhyay   |   Laurie Wurster   |   Colin Fletcher
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