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Research Apr 2021
... Access Insights Already a Gartner client? ITOM software grew by 8.5% in 2020, reaching $33.9 billion. COVID-19 shutdown fueled growth with large workforces working from home. Microsoft, ServiceNow, IBM, VMware and BMC lead with an excess of $2 billion each; however, in 2020, ServiceNow moved past IBM ...

Analyst(s):   Laurie Wurster   |   Varsha Mehta   |   Shailendra Upadhyay
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Research May 2023
... Access Insights Already a Gartner client? ITOM software market grew 14% in 2022, reaching $44.9 billion. Cost containment, digital transformation and work from “anywhere” fueled growth. ServiceNow, Microsoft, VMware, IBM and BMC are the top five vendors with excess of $2.5 billion in revenue. ServiceN ...

Analyst(s):   Shailendra Upadhyay   |   Colin Fletcher   |   Varsha Mehta   |   Laurie Wurster
Podcast March 31 2020
... Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage. Thank you for listen ...
... only helps promote your product but also allows you to gather valuable data about your target audience. For example, a quiz on customer relationship management (CRM) software could help you understand what type of CRM platforms or CRM features most buyers are looking for. Pro tip: Interactive content is ...
Premium Research Jun 2025
... Smart cities will ramp up the use of technologies like agentic AI, advanced data analytics and digital twins to meet sustainability goals and enhance quality of life, as well as infrastructure resilience. This research gives insights into smart city tech and application use cases and how CIOs can strengthen ...

Analyst(s):   Milly Xiang   |   Lauren Wheatley   |   Shivani Palepu   |   Sarah Watt   |   Nagayoshi Nakano   |   David Sugden   |   Bettina Tratz-Ryan
Research Jun 2025
... Access Research Already a Gartner client? As data and analytics quality is essential to enterprise performance, CFOs — regardless of their formal or informal role in the D&A organization — must embrace three critical roles. By acting as a data visionary, enabler and business partner, CFOs ensure data ...

Analyst(s):   Valeria Di Maso   |   Rajat Pandey
Research Aug 2025
... benchmarking metrics. Overview Introduction Analysis Contributors Gartner Recommended Reading Note 1: DORA Metrics Note 2: Value Stream KPIs Note 3: Quality KPIs Note 4: Developer Experience KPIs Note 5: Business-Aligned KPIs Note 6: Cost Breakdown KPIs Gartner Research ...

Analyst(s):   Arun Batchu   |   Mukul Saha   |   Nitish Tyagi   |   Manjunath Bhat   |   Dave Micko
Premium Research Mar 2026
... Gartner First Takes Fresh insights on emerging trends The war in the Middle East has significant business impact for organizations both within and outside the region. Gartner has identified critical next steps for heads of HR, IT and I&O, finance, information security, supply chain, and communications ...

Analyst(s):   Pete Shoard   |   Mary Mesaglio   |   David Gonzalez   |   Lydia Leong   |   Vaughan Archer   |   Suzie Petrusic   |   Elizabeth Kilbride   |   Trisha Rai   |   Paul Catherwood   |   Christie Struckman
Research Aug 2024
... Access Insights Already a Gartner client? In 2023, the value management software market reached $9 billion, growing 15% YoY. IT service management platforms had the largest share (76.2%), followed by IT asset management and software asset management (20.1%). ServiceNow, BMC and Atlassian are the largest vendors ...

Analyst(s):   Colin Fletcher   |   Shailendra Upadhyay   |   Nimit Bali
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