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Research Jan 2025
... Access Research Already a Gartner client? Legal departments must enable business growth while managing cost and increasing services demand in a rapidly changing business environment. To succeed, legal must adopt a comprehensive strategy to execute the most critical legal work while investing in opport ...

Analyst(s):   Raashi Rastogi
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Research Feb 2024
... Access Insights Already a Gartner client? End-user spending in CRM will grow through 2027 at a constant-currency CAGR of 15.1%, with growth driven by increasing market penetration, user adoption and vendor innovation. Providers in each CRM market should focus on user and customer experience, particula ...

Analyst(s):   Alexandre Oddos   |   Amarendra .   |   Roland Johnson   |   Yanna Dharmasthira   |   Julian Poulter
Research May 2024
... Access Insights Already a Gartner client? The annual revenue of SCM providers was approximately $29.6 billion in 2023, representing an annual growth of 13.7%. This research includes revenue estimates of the new cross-functional SCM orchestration segment in addition to the existing four functional auto ...

Analyst(s):   Kanchi Bindal   |   Mudit Sharma   |   Akshita Joshi   |   Balaji Abbabatulla   |   Rahul Yadav   |   Varsha Mehta   |   Umang Dwivedi   |   Neha Gupta   |   Harshita Chibber
Research Dec 2024
... Access Insights Already a Gartner client? End-user spending in CRM will grow through 2028 at a constant-currency CAGR of 14.6%, with growth driven by expanded TAM and functional expansion. Providers in each CRM market should focus on tangible outcomes, references and ROI, and consider propositions for ...

Analyst(s):   Julian Poulter   |   Amarendra .   |   Roland Johnson
Research Sep 2022
... Access Insights Already a Gartner client? IT operations software spending is expected to grow by 11.54% in constant U.S. dollars in 2022, to reach $42.24 billion in constant U.S. dollars. By 2026, the market is expected to reach $61.79 billion in constant U.S. dollars, growing at a compound annual gro ...

Analyst(s):   Shailendra Upadhyay   |   Laurie Wurster   |   Colin Fletcher
Research Aug 2023
... Access Insights Already a Gartner client? IT operations software spending is expected to grow by 14.2% in constant U.S. dollars in 2023, to reach $52.6 billion in constant U.S. dollars. By 2027, the market is expected to reach $78.7 billion in constant U.S. dollars, growing at a compound annual growth ...

Analyst(s):   Shailendra Upadhyay   |   Laurie Wurster   |   Colin Fletcher
Research Apr 2021
... Access Insights Already a Gartner client? ITOM software grew by 8.5% in 2020, reaching $33.9 billion. COVID-19 shutdown fueled growth with large workforces working from home. Microsoft, ServiceNow, IBM, VMware and BMC lead with an excess of $2 billion each; however, in 2020, ServiceNow moved past IBM ...

Analyst(s):   Laurie Wurster   |   Varsha Mehta   |   Shailendra Upadhyay
Research May 2023
... Access Insights Already a Gartner client? ITOM software market grew 14% in 2022, reaching $44.9 billion. Cost containment, digital transformation and work from “anywhere” fueled growth. ServiceNow, Microsoft, VMware, IBM and BMC are the top five vendors with excess of $2.5 billion in revenue. ServiceN ...

Analyst(s):   Shailendra Upadhyay   |   Colin Fletcher   |   Varsha Mehta   |   Laurie Wurster
Podcast March 31 2020
... Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage. Thank you for listen ...
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