... I&O leaders must build three foundations to make meaningful progress in adopting product management: iterative ways of working through the intake and organization of work; dedicated product teams with clear sets of responsibilities; and new opportunities for staff to develop versatile skill sets. More ...
Analyst(s): Infrastructure and Operations Research Team
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... The IT service management platforms market is evolving rapidly as GenAI is positioned to solve some of its thorniest growth challenges. Product managers can capitalize on these growth opportunities by focusing roadmaps on GenAI-enabled virtual support agents, multimodal GenAI and agentic AI. Overview ...
... while creating new threats for the business. This resource guide helps assurance leaders identify relevant research to implement a robust AI risk management program and enable secure AI deployment within their organizations. Analysis Research Highlights Gartner Recommended Reading Gartner Research ...
... Data ecosystems have recently emerged from CSPs and ISVs. They offer integrated toolsets for end-to-end data management for all data use cases. Data ecosystems simplify and unify the delivery of complex technology, like data fabric, through an ops-focused business practices layer. Overview Gartner Recommended ...
... Access Insights Already a Gartner client? Application leaders should use this Toolkit along with the corresponding Market Guide for Product Management and Roadmapping tools to examine the offerings of representative vendors in this market, construct vendor shortlists and design RFPs toward tool selections ...
Analyst(s): Deacon D.K Wan | Nikos Drakos | Mike West
... asset-intensive companies will have to manage external equipment support contracts. This guide describes the technology requirements in contract management for equipment as a service. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Katell Thielemann | Kristian Steenstrup | Eric Goodness
... Contract life cycle management software creates and stores contracts in a centralized repository to manage them from the initiation stage through the award, compliance and renewal stages. Application leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. ...
... Traditional CRM alone cannot deliver end-to-end government services, so CIOs must lead with a holistic service management and delivery approach to achieve their mission. Use this research to learn what is required beyond CRM and explore wider reflections about key capabilities for citizen services. ...
... The workforce engagement management landscape is fragmented and has lagged CCaaS growth, but GenAI promises to enhance productivity, improve satisfaction, drive retention, and solve skills shortage and compliance. WEM product managers should consult this research to design appealing features. Overview ...