... Access Research Already a Gartner client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. This Magic Quadrant evaluates 10 vendors and their AI-enabled ...
Analyst(s): Rich Doheny | Ankita Hundal | Chris Matchett | Chris Laske
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Already a Gartner client? New technologies, trends and expectations continue to shape CRM. Gartner's five-competency model allows technology product management leaders of CRM and other customer-facing application vendors to identify their current and future product capabilities to reflect the shift toward ...
... has a strong passion for customer education and knowledge - with a focus on how to improve service and reduce cost through the deployment of high quality self-service educational resources. Prior to starting his own business Dan began his career working as a Supply Chain analyst at Philips, before going ...
... Key metrics on supplier value, criticality and revenue at risk Supplier scorecard basics Gartner Support for Supplier Relationship Management Supplier relationship management is critical for procurement leaders facing challenges such as supplier risk, performance variability, and compliance issues. Gartner ...
... experiences across cost, delivery, quality, flexibility, partnership and risk dimensions. Collect, aggregate and analyze mission-critical performance information for your highest-priority suppliers. This minimizes time spent setting up critical KPIs and on manual data management and maximizes time on strategy ...
... how to avoid data management mistakes, how CDAOs can raise the performance of stalled AI projects and what D&A leaders need to know about data observability. Be sure to check this page throughout the day for updates. Key Announcements Gartner Identifies 12 Actions to Improve Data Quality What Every CDAO ...
... Tech services leaders now have better technology to create quality, industrialized service delivery options. Here we share how four key technologies can be exploited to cut costs and increase quality for client interactions, deliverables and operations. Overview Analysis Conclusion Gartner Research ...
... manufacturers are challenged with manual processes to maintain quality assurance for product releases. In this research, manufacturing strategy leaders will learn how Roche implemented a zero-touch release program, blending manufacturing and quality performance. Case Overview Gartner Research ...
... The quality of board packets is a key determinant of overall board effectiveness. General counsel can use this research to understand the qualities of good board packets and how to drive improvements. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...