... AI use cases that can improve utility operations, the customer experience and reduce risk exposure. Utility CIOs can use this to help identify high-quality cases for their organization based upon maturity and business impact. About This Research Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Ethan Cohen | Farhan Choudhary | Alexander Linden
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... Emerging vendors have the potential to transform contact center operations, with AI-driven solutions for conversation analytics, quality intelligence and agent well-being. Customer service and support technology leaders can use this research to explore innovative CX and efficiency-focused use cases. ...
Analyst(s): Wynn White | Jonathan Schmidt | Christopher Sladdin | Kathy Ross | Patrick Quinlan
... end users and service providers and assign roles and responsibilities. Manufacturing CIOs must address four critical areas to avoid compromising the quality of the implementation of major business applications. Overview Introduction Analysis Gartner Recommended Reading Note 1: Sample RASCI Matrix Gartner ...
... and external agency dependency to a streamlined, in-house marketing framework. How Gartner helped The client leveraged Gartner insights on change management to effectively communicate restructuring to leadership, modernize marketing practices, and build credibility to secure stakeholder buy-in. Business ...
... summary features inputs from 19 Information Risk Management Research Board and Technology Infrastructure Research Board members regarding their approaches to managing support for open-source software (OSS). It outlines members’ definition of OSS support, management of end-of-life (EOL) open-source components ...
... Planning and prioritization play a fundamental role in successful product management. While there's no single "silver bullet" solution, effective strategies can significantly improve decision-making and stakeholder alignment. Join this complimentary Gartner product strategy webinar as a Gartner expert ...
... Heads of enterprise risk management should embed capability mapping in risk processes to distinguish capability gaps from capacity constraints, ensuring that strategic objectives are achievable. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... potential of this new technology, application leaders must invest in more than new sales tools, looking at areas such as analytics, training and change management. Analysis What You Need to Know Strategic Planning Assumptions Replay Prediction A Look Back Gartner Recommended Reading Gartner Insights Abstract ...
... brand loyalty and improved margins."
In 2013, the share of Apple's iOS dropped 16.8 percentage points as the market demand was driven by the improved quality of smaller low-cost tablets from branded vendors, and white-box products continued to grow in emerging markets. Gartner analysts said emerging markets ...