... advances in automation raise questions about the sustainability of assisted service. Yet demand remains strong. Service leaders must coordinate talent, quality and technology strategies to meet that demand efficiently and effectively. Scope Analysis Topics Suggested First Steps Essential Reading Tools and ...
Analyst(s): Patrick Quinlan
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... Access Research Already a Gartner client? DevOps toolchains enable organizations to improve delivery efficiency, ensure quality and drive innovation. I&O leaders must develop a toolchain strategy by collaborating with development, security and product teams, focusing on enabling their needs to deliver ...
Analyst(s): Hassan Ennaciri | Chris Saunderson | Daniel Betts | Uzair Amin
... beyond being just data driven, is incorporating decision intelligence. In this webinar we present a framework to become successful and make higher quality decisions. About the Speaker Session Description Learning Objectives Intended Audience Gartner Recommended Reading Gartner Research ...
... Research Already a Gartner client? Because of their granular scope, individual agent QA scores yield little insight into how to improve strategic service quality issues. Customer service and support leaders should change how QA data is analyzed and leveraged to drive significant changes in broader service and ...
Analyst(s): Kathy Ross | Deborah Alvord | Jonathan Schmidt
... can lead to missed opportunities and diminished revenue potential. This report reviews how AI-led sales research enables sellers to synthesize high-quality information and extract actionable insights to enhance buyer interactions and drive growth. Overview Strategic Planning Assumption Analysis Gartner ...
... AI use cases that can improve oil and gas operations and business processes, and reduce risk. Oil and gas CIOs can use this to help identify high-quality use cases for their organization and guide AI adoption based on feasibility and business impact. Gartner Recommended Reading Note 1: Scoring Scales ...
... 35 Agile trailblazers recently met to share wisdom on overcoming Agile’s coordination challenges to achieve fast, high-quality delivery. Our Key Takeaways from the event highlight the tactics they use to get Agile teams the business input they need, plan and coordinate delivery across a mixed-methodology ...
... Digital business is challenging CSPs’ operating models that have been optimized for quality and reliability, and now must transform for agility, innovation and ecosystem scale. We advise CIOs on how to approach change, innovation, enablement, measurement and optimization for their digital business. ...
... Recruiting must define talent acquisition needs, drive decisions using labor market data, attract quality internal and external talent, and onboard productive new hires. In 2025, enterprises will rely on recruiting to compete effectively and efficiently for talent today and to support future needs. ...