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Premium Research Jul 2025
... Today’s omnichannel conversational platform bots are built on long, opaque prompts and rely heavily on structured CRM data, limiting their transparency, adaptability and business value. OCP product managers that do not build bots using explainable AI and real-time conversational data will be left behind ...

Analyst(s):   Brian Doherty
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Research Oct 2025
... Access Research Already a Gartner client? Enterprise application leaders often have to choose between process-model-driven platforms and microservices-based orchestration platforms for their process automation initiatives. This research will help them select the right process orchestration technology. Insights ...

Analyst(s):   Marc Kerremans   |   Tushar Srivastava   |   Akash Jain
Premium Research Jun 2025
... Agentic AI is the next frontier driving business innovation and efficiency, and embracing agentic capabilities is the only path to survival in the AI race. Product leaders must capitalize on agentic AI by innovating with no-code agent platforms, developer agent platforms and domain-specialized agents ...

Analyst(s):   Alfredo Ramirez IV   |   Anushree Verma   |   Danielle Casey   |   Aakanksha Bansal   |   Walker Black   |   Akhil Singh
Client Story July 23 2026
... Journey Toward a Successful IT Transformation Learn how Frank Di Palma, CIO for the City of Vaughan, partnered with Gartner to lead a mission-critical IT transformation. A five-point plan was created and centered on agility, governance, and value delivery. This initiative was internally led, with Gartner serving ...
Research Nov 2025
... enterprise AI race is on, with both established vendors and bold new entrants vying for a share of this dynamic market. But today, a gap persists between enterprise AI needs and provider readiness for enterprise-scale deployment. This Spotlight examines the criteria that distinguish leading AI solution ...

Analyst(s):   Frank Ridder
Premium Research Jun 2025
... collection is part of our four-step playbook designed to help strategy leaders evaluate new markets. Use this document to filter the initial pipeline of growth opportunities and shortlist a set of compelling new markets for detailed analysis. Analysis Research Highlights Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ethan Budgar   |   Sean Kumar
Premium Research Jul 2025
... In an otherwise slow-growing services market, DPES represents a leading opportunity, with a CAGR of 10.4% through 2028. Leaders in this market must align the value of their offerings with client demand for either optimization or transformation, or they risk failing to capture this growing opportunity ...

Analyst(s):   Katie Gove
Premium Research Jun 2025
... segmentation taxonomy, definitions and research metrics used for the annual information security market share and quarterly forecast statistics are detailed and updated in this report. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner ...

Analyst(s):   Rahul Yadav   |   Shailendra Upadhyay   |   Ruggero Contu   |   Akshita Joshi   |   Sean ONeill   |   Christian Canales
Premium Research Jan 2026
... technology offerings on the market, it can be particularly difficult to navigate which ones best address an organization’s needs. Recruiting leaders can use this tool to explore available technologies and sample vendors that align with their hiring priorities. When to Use Directions for Use Contributors Gartner ...

Analyst(s):   Rania Stewart
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