... automation and AI adoption. This research outlines the trends in the outsourcing industry, as well as the areas leaders must address to unlock greater value from their partnerships. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations ...
Analyst(s): Brady Holbrook | Rupinder Chandhok
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... unified automation platformsfor workflows, integrations, bots, APIs, and human tasks. As AI agents become embedded in enterprise processes, BOAT platforms are evolving into the control plane for agentic automation at scale. Insights at a Glance Strategic Planning Assumptions Market Definition Analysis ...
... acquisition timelines, the adoption of service level agreement (SLA) within acquisition processes, and the comparison of acquisition time forartificial intelligence (AI) and non-AI technologies. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...
... Application platforms offer built-in AI tools and services, strong data and analytics features, and easy-to-use development tools for customizing software. Heads of enterprise applications must evaluate which platforms are truly equipped to support future business needs and where to invest for long-term ...
Analyst(s): Patrick Connaughton | Lane Severson | Andy Fielden
... through cloud migration and AI-enabled automation. CIOs can leverage this guide to understand the market landscape and evaluate solutions aligned with institutional priorities. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner ...
... AI is transforming enterprise search by moving beyond basic retrieval toward knowledge discovery, improving how employees navigate fragmented corporate information. This Market Overview assists enterprise applications leaders in navigating the shifting landscape of AI-powered search platforms. Insights ...
Analyst(s): Jed Cawthorne | Stephen Emmott | Darin Stewart | Tim Nelms
... enterprisewide AI deployment, they need robust governance structure, including policy, to ensure they mitigate risk. Leaders responsible forArtificial Intelligence can use this configurable template to develop an AI use policy that suits their organization’s needs. When to Use Directions for Use Contributors ...
Analyst(s): Stuart Strome | Dalia Naguib | Christine Lee | Lydia Wu | Mikael Sacco
... Agentic AI adoption and automation demands are driving urgent investment in process intelligence for unified visibility and continuous improvement. This note guides enterprise applications leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Overview Gartner Recommended ...
... Access Insights Already a Gartner client? Customer success management platforms use a data- and AI-driven approach to guide customers toward value realization and monitor account health. Use this research to compare provider capabilities for deployments ranging from small to large, as well as integrated customer ...
Analyst(s): Daniel Hawkyard | Michael Maziarka | Maria Marino | Andy West