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Premium Research Apr 2026
... evolving due to changing customer expectations and internal process redesign for AI. Product leaders can kick-start their success in the banking vertical by using these presentation slides to understand 2026 banking trends, market growth and buyer insights. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jeff Casey
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Premium Research Oct 2026
... To manage decentralized DSML efforts safely, enterprises must rely on platforms that enforce robust operations practices, implement strict guardrails and provide AI governance for risk management. This note guides chief data and analytics officers to learn from the implementation experience of their ...

Analyst(s):   Peer Community Contributor
... Gartner is a member of the S&P 500 with $6.5 billion in revenues in 2025. Clients we serve 13,000+ client enterprises in ~90 countries and territories. We guide the leaders who shape the world in every major area of an organization: AI Communications Customer Service & Support ...
Research Aug 2019
... blockchain platform within the next four years, as platforms mature to provide a decentralized transaction architecture. Application leaders must define their expectations when evaluating the functionality and services of blockchain platforms. Market Definition Market Description Market Direction Market Analysis ...

Analyst(s):   Avivah Litan   |   Adrian Leow
Premium Research Jan 2026
... Emerging technologies that support the autonomous enterprise, including artificial intelligence, are expanding the attack surface, making resilience and trust harder to maintain. Heads of EA must embed proactive security and adaptive threat detection into core architectures to safeguard digital futures ...

Analyst(s):   David Sugden   |   Auria Asadsangabi
... was able to strengthen their market presence and capitalize on new opportunities to drive substantial growth. Industry Software and Services Employees > 5,000 Related Gartner resources Build Your Venture Capital Funding Plan From Series A to Z as a Tech CEO Convey Unique AI Capabilities in Product Messaging ...
Premium Research Jul 2026
... We recently deployed our 2026 Technology Trends Survey for Customer Service and Support. In the report below, we share insights about service and support leaders’ channel strategies, use of agentic AI, and adoption of agentic AI-friendly platforms. Insights at a Glance Issue Impact More Detail Contributors ...

Analyst(s):   Daniel O'Sullivan   |   Kim Hedlin
Research Oct 2026
... legislative agenda and congressional appropriations for 2027 to 2028, with major technology legislation expected and needed around AI and regulatory policies, trade and tariffs, and workforce and immigration matters. Leaders across functions must be prepared for these shifts to meet administration priorities ...

Analyst(s):   Chris Audet
Premium Research Jul 2026
... decisions can mean the difference between business growth and stagnation. Service and support leaders can use this benchmarking data to understand which platforms and channels are being used by their peers and how valuable these technologies are perceived to be. Overview Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Kim Hedlin   |   Daniel O'Sullivan
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