... increasingly exploring modular, AI-enabled solutions to transform customer management and customer journey operations across customer segments and life cycle stages. Insights at a Glance Gartner Recommended Reading Note 1: Customer Journey Analytics and Orchestration Platforms Gartner Insights Abstract ...
Analyst(s): Manoj Bhatia | Susan Welsh | Mounish Rai
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... management platforms help improve the visibility and productivity of projects and processes. Marketing operations leaders must plan how to configure, launch, optimize and integrate their MWM platforms to drive the utilization that furthers operational excellence objectives. Overview Market Definition ...
Analyst(s): Kate Fridley | Michael McCune | Lacretia Marsh | Amy Jenkins | Rachel Smith
... data and analytics governance •Critical themes of evolution of data and analytics governance practices •Action steps data and analytic leaders need to take for each of those evolutionary themes As landscapes shift and we enter the age of AI, D&A leaders must learn to modernize governance while building on ...
... analytics platforms assess student data, institutional performance and academic outcomes. While student success is a primary goal, these platforms also aid in strategic planning and resource allocation. CIOs can use this research to make informed decisions in a complex market. Overview Market Definition ...
... intelligence platforms provide visibility of team activities with customizable dashboards and support metrics frameworks like DORA and SPACE. Software engineering leaders should use these platforms to drive improved productivity and value delivery. Overview Strategic Planning Assumption Market Definition ...
Analyst(s): Akis Sklavounakis | Frank O'Connor | Peter Hyde | Manjunath Bhat
... Access Insights Already a Gartner client? This journey guide supports D&A leaders with the implementation program for the transition from an AI-cautious to an AI-opportunistic enterprise, at a speed that suits the organization’s readiness, risk appetite, and cultural readiness. Strategic Planning Assumptions ...
Analyst(s): Alan D. Duncan | Soyeb Barot | Nate Novosel
... Insights Already a Gartner client? AI, infrastructure platforms and technical debt are the primary drivers of hype in IT infrastructure and operations in 2026. Heads of I&O should use this Hype Cycle to separate near-term investment candidates from immature bets to account for changing cost and risk profiles ...
... development platforms accelerate digital initiatives by enabling self-service application development outside of IT. Enterprise application leaders can use this research to analyze this market and gain insights into key capabilities and representative vendors. Overview Strategic Planning Assumption Market Definition ...
Analyst(s): Sohail Majumdar | Jason Wong | Oleksandr Matvitskyy | Kelli Smith
... demands increase the need for strong supplier risk management. While tech can’t eliminate all risks, it helps anticipate and recover from them. Chief procurement officers can use this research to assess the market. Insights at a Glance Market Outlook Current Market Landscape Market Definition Example Vendors ...