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Research Jul 2026
... Insights Already a Gartner client? Agentic AI will drive an I&O operating model shift over the next three to five years, but successful adoption will depend less on model intelligence and more on the readiness of operational data, automation pipelines, governance controls, team skills, org structures, and ...

Analyst(s):   George Spafford   |   Cameron Haight   |   Jonathan Forest   |   Ashish Banerjee
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Announcement September 03 2026
... more in GC Must Act Now Before Consumption-Based AI Breaks Legal Budgets and How GC Can Evaluate, Negotiate and Govern Legal AI Costs and nonclients can read The General Counsel's Guide to the Legal Technology Market. Gartner is the World Authority on AI Gartner is an indispensable partner to C-Level executives ...
Premium Research Oct 2026
... AI-driven initiatives rely on robust identity services. IAM secures every business function and governs all identities and their access. This Planning Guide helps identity architects with modernizing their identity architecture for stronger security, higher agility and greater resilience. Overview Identity ...

Analyst(s):   Nat Krishnan   |   Mary Ruddy   |   Erik Wahlstrom   |   Mehmet Yaliman   |   Paul Rabinovich
Research Jun 2026
... Insights Already a Gartner client? AI, infrastructure platforms and technical debt are the primary drivers of hype in IT infrastructure and operations in 2026. Heads of I&O should use this Hype Cycle to separate near-term investment candidates from immature bets to account for changing cost and risk profiles ...

Analyst(s):   Paul Wang   |   Roger Williams
Research Aug 2026
... client? Cloud platforms offer scalable infrastructure that is well-suited to supporting the development and delivery of AI applications and solutions. Cloud computing reliably delivers traditional IT capabilities, but its value is now extending as the foundation for digital innovation and AI-powered solutions ...

Analyst(s):   Ed Anderson   |   David Smith
Research Oct 2025
... response quality and speed, win more deals, and increase revenue without adding headcount. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended Reading Note 1: Detailed Descriptions of the Core Capabilities ...

Analyst(s):   Michele Buckley   |   Wendy Butler-Mafuz   |   Tyler Huguley
Premium Research Aug 2025
... This research helps CMOs evaluate the agency market and form partnerships that drive measurable marketing growth. Overview Gartner’s Position Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended Reading ...

Analyst(s):   Jennifer Barry   |   Philip Black   |   Jay Wilson
Research Aug 2025
... data business outcomes. Overview Strategic Planning Assumptions Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading Note 1: Gartner’s Initial Market Coverage Gartner Insights Abstract ...

Analyst(s):   Apurva Singh   |   Rizvan Hussain   |   Michael Hoeck
Premium Research Oct 2025
... advancements such as blockchain and generative AI that can transform trade finance. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading Note 1: Gartner’s Initial Market Coverage Gartner Insights Abstract ...

Analyst(s):   Derek Frost   |   Mary Yan
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