... The rapid advancement of AI, particularly agentic AI, requires an approach to ethics and governance that transcends conventional methods. CIOs must adopt strategies tailored to AI’s unique characteristics, such as its probabilistic nature, continuous evolution and potential for emergent behaviors. Strategic ...
Analyst(s): Svetlana Sicular | Frank Buytendijk | Pieter den Hamer
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... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. Insights ...
Analyst(s): Daniel Nieto | Roland Rivera | Robert Stoneman | Dean Lacheca
... Startup vendors in this market provide low- to no-code AI agents and workflow builders that empower nontechnical users and drive targeted innovation and agility beyond what established vendors offer. CMOs can use these vendors for rapid agility, specialization and democratized access, despite a higher ...
Analyst(s): Nicole Greene | Adam Sarner | Lizzy Foo Kune
... Access Insights Already a Gartner client? One of the CIO’s biggest challenges is to ensure compliance with IT governance. Inclusive feedback loops establish open communications and reduce the natural friction between those who mandate the guardrails and those who must work within them. Insights at a ...
... AI life cycle governance program ownership is fragmented across business, technology, and assurance roles, creating uncertainty around who is accountable for each stage in the process. This toolkit provides a RACI framework that clarifies decision rights and accountability across the AI life cycle, helping ...
Analyst(s): Joel Backaler | Soyeb Barot | Antonia Roesler
... Retail tech leaders face challenges in 2026 as the market continues to be reshaped by core system modernization and AI is operationalized into workflows. This note guides product leaders on adapting to new expectations for real‑time execution, composability, trusted AI, and value‑linked outcomes. Insights ...
... counsel can participate in the 2026 Corporate Governance and Board Management Benchmark to assess key governance practices against their peers, strengthen board risk oversight and improve board management practices. Overview About the Tool and Its Results Directions for Use Gartner Recommended Reading ...
... management is a crucial function for B2B organizations with recurring revenue streams. This Magic Quadrant evaluates vendors offering a CSM platform that can guide customers to value, provide visibility into customer health and scale the customer success practice. Market Definition/Description Magic Quadrant ...
Analyst(s): Michael Maziarka | Daniel Hawkyard | Jennifer MacIntosh | John Quaglietta | Maria Marino
... Artificial intelligence is transforming the media ecosystem, reshaping how consumers find, engage and build trust with content. This research helps CMOs understand the evolving media ecosystem and adapt strategies to remain visible, credible and memorable in an AI-driven era. Insights at a Glance Issue ...