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Research Nov 2025
... Enterprise IT is being redefined, not just enhanced, by AI. This transformation spans every layer: from AI-native infrastructure and self-healing operations to autonomous self-service assistants and new governance challenges around shadow AI. CIOs are at the center of this shift, tasked with rethinking ...

Analyst(s):   Arun Chandrasekaran   |   Nitish Tyagi   |   C.A. Swan   |   Rajesh Kandaswamy   |   Mark Margevicius   |   Joe Antelmi   |   Deepak Seth
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Research Apr 2026
... client? In today’s volatile business climate, governance must embed strategic resilience. GC can use these insights to help boards shift to a provocative, agile posture that uses foresight, real-time data and strategic resilience to guide oversight in 2026 and beyond. Insights at a Glance Impact Actions ...

Analyst(s):   Alissa Lugo
Premium Research Sep 2026
... Criteria to Evaluate AI Platforms of IT Service Providers,” this toolkit helps heads of IT procurement move beyond feature comparisons and systematically assess the strategic, technical, operational, and commercial implications of adopting a provider’s AI platform. When to Use Directions for Use Contributors ...

Analyst(s):   Luis Pinto   |   Sundar Viswanathan   |   Gunjan Gupta
Research Aug 2026
... Access Insights Already a Gartner client? Service orchestration and automation platforms are essential for delivering IT services through complex workloads. These platforms unify workload automation, workflow orchestration and data pipelines across on-premises and cloud-native architectures. Overview ...

Analyst(s):   Daniel Betts   |   Chris Saunderson   |   Hassan Ennaciri
Premium Research Jul 2025
... Data and analytics governance programs often fail due to not being set up for effective execution. The charter document is critical to outlining the governance model and roles to ensure the program’s success. This Toolkit provides charter templates and a guide to create a document that focuses on business ...

Analyst(s):   Sarah Turkaly   |   Nate Novosel
Research Jan 2017
... Direct-Operated and China-Partner-Operated Cloud Service Platforms Will Last for Years Local Cloud Service Providers Have Sights Set on Expanding Their Global Presence Market Analysis I&O Leaders Should Request a Subscription-Based Pricing Model for Providers' Outsourced Private Cloud Offerings I&O leaders ...

Analyst(s):   Uko Tian   |   Kevin Ji   |   Peter Liu   |   Evan Zeng
Premium Research Nov 2024
... Artificial intelligence initiatives have experienced a significant number of missteps due to poor or nonexistent governance. Here, we provide an abbreviated version of Gartner’s frameworks for AI governance. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Frances Karamouzis
Premium Research Aug 2026
... inputs from nine Technology Infrastructure Research Board members on their operating models for AI oversight, enterprise visibility into AI assets, tooling strategies for AI control, and barriers to maturing AI oversight capability. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...

Analyst(s):   Consult the Board Research Team
Research Aug 2026
... Access Insights Already a Gartner client? To address AI-driven data hoarding and generation, cybersecurity leaders must deploy a pragmatic retention framework. This research outlines the implementation of risk-based retention policies with clear metrics that weigh risks against actual utility, to systematically ...

Analyst(s):   Stefan Dumitrescu   |   Nader Henein   |   Shadrock Roberts
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