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Research Jun 2019
... procurement and vendor management leaders should evaluate TEM vendors for a cost-efficient solution to support communications services, sourcing and strategy selection. Market Definition Market Description Market Direction Market Analysis Enterprise Requirements Vary by Size and Scope Evolution of Procurement ...

Analyst(s):   Lisa Unden-Farboud   |   Pablo Arriandiaga   |   Katja Ruud   |   Rachael Stock   |   Katja Ruud   |   June Ainslie
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Research Oct 2017
... The market for social customer service applications is leveling out, with existing vendors expanding capabilities to support messaging and few new entrants. As application leaders supporting CRM adopt long-term strategies, we see social media suites and multichannel providers dominating. Market Definition ...

Analyst(s):   Jenny Sussin   |   Guneet Bharaj
Research Feb 2026
... a Gartner client? Enterprise architecture functions that remain as governance gatekeepers and slow value delivery will become marginalized. Heads of EA must shift to a value-accelerated governance model that fuses adaptive governance with dedicated acceleration mechanisms to unlock value faster. Insights ...

Analyst(s):   Rowan Wakeford
Research Feb 2026
... CDAOs say effective D&A governance is crucial for innovation and 70% rank AI governance as key for AI readiness — yet current methods fall short. To drive innovation and business value, organizations need new governance practices, skills and technologies for data, analytics and AI. Analysis Gartner Insights ...

Analyst(s):   Lydia Ferguson   |   Rita Sallam   |   Roxane Edjlali   |   Alan D. Duncan   |   Soyeb Barot   |   Afraz Jaffri   |   Sumit Agarwal   |   Sally Parker
Research Nov 2018
... Process Modeling and Analysis Assessing the Impact of Change by Connecting Process Models With EA Modeling and Preparing Business Processes for DigitalOps Market Size Market Introduction Representative Vendors Avolution BiZZdesign BOC Group BusinessOptix CANEA GBTEC Holocentric IBM IFS iGrafx Interfacing Technologies ...

Analyst(s):   Derek Miers   |   Marc Kerremans   |   Samantha Searle
Premium Research Jul 2024
... manufacturing strategy responsible for selecting providers to deploy and enhance these solutions can use this research to assist in their selection process. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended ...

Analyst(s):   Jake Cunningham   |   Christian Hestermann
Premium Research May 2026
... data quality and governance are key for long-term business value and innovation. CDAOs struggle to connect these core elements to measurable business outcomes, hindering success. This research provides insights collected from more than 50 D&A leaders at the Orlando D&A Summit in March 2026. Insights at a ...

Analyst(s):   Cameron Roche
Research Sep 2026
... Insights Already a Gartner client? Retail lending for consumers and SMEs increasingly relies on digital, automated platforms. CIOs can use this research to understand the vendor landscape and essential features such as omnichannel access, advanced AI, real-time decision making and compliance to stay ...

Analyst(s):   Ali Merji   |   Mary Yan
Premium Research Feb 2026
... With so much riding on AI success, the CDAO and D&A leader must play a central role in realizing their organization’s AI ambition or risk failure. This Leadership Vision will help CDAOs communicate top priorities for building AI-ready foundations with data and analytics capabilities, securing investment ...

Analyst(s):   Lydia Ferguson   |   Ehtisham Zaidi   |   Soyeb Barot   |   Rita Sallam   |   Roxane Edjlali   |   Sumit Agarwal   |   Alan D. Duncan   |   Afraz Jaffri   |   Sally Parker
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