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Premium Research Oct 2024
... technologies and approaches, such as generative AI and platform engineering, while supporting rising demand for automation and security. This research explores these trends and associated planning considerations. Overview Application Architecture, Integration and Platform Trends Gartner Recommended Reading Gartner ...

Analyst(s):   Steve Deng   |   Brad Dayley   |   Kevin Matheny   |   Richard Watson   |   Matt Brasier   |   Harprit Singh   |   Gary Olliffe   |   Kyle Davis   |   Johnny Walters
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Research Oct 2026
... Access Insights Already a Gartner client? Selecting industrial AIoT platforms mainly by capabilities is not enough to identify issues that may lead to operational data loss and costly deployment rework. Instead, CIOs should use the Five Evidence Gates to choose the least complex viable design and prove ...

Analyst(s):   Henry Costa
Webinar On-Demand
... According to the 2026 APAC Gartner CIO and Technology Executive Survey, CIOs across the region are operating in an environment defined by modest budget increases, slower headcount growth and rising expectations from CEOs and C‑suite peers. Despite these constraints, leading CIOs are stepping into broader ...

Analyst(s):   Andy Rowsell-Jones   |   Brian Ferreira
Research Apr 2026
... topics ranging from AI governance to enterprise risk management to sustainability disclosure management. Success on these projects requires a set of organizational and project management skills that are not a natural part of legal training. This note provides GC guidance and advice for establishing effective ...

Analyst(s):   Abbott Martin   |   Simran Sharma
Research Feb 2026
... client? Bank CIOs evaluating banking payment hub platforms need to review their selection criteria including composability, SaaS, real-time processing and AI-managed routing. This report describes the critical capabilities of a banking payment hub platform to help CIOs shortlist the most suitable products ...

Analyst(s):   Peter Ryan   |   Debbie Buckland
Announcement January 19 2022
... Important Ways AI Can Benefit Customer Service Operations Customer Service and Support Leaders Should Use AI to Offer Insights or Predictions, Improve User Experiences, and Optimize Business Process Automation Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit ...
Premium Research Jul 2026
... Client interest in agentic AI for I&O has moved from experimentation to strategic adoption. This research guides teams on the decision criteria for selecting and implementing workflow automation, code assistants and autonomous agentic platforms into a coherent I&O automation toolset. Overview Comparison ...

Analyst(s):   Lucas Albuquerque
Research Oct 2026
... Access Insights Already a Gartner client? As AI agents increasingly mediate software interactions, SaaS CEOs must anchor their products in core workflow execution or risk irrelevance. Platforms that validate actions, govern the business state and capture agent-generated activity create a self-reinforcing ...

Analyst(s):   Martin Prendergast   |   Mark Petty
Research Jun 2025
... leaders are facing pressure to rapidly build, deploy and scale AI solutions. This reference guide provides them guidance on the core components of AI engineering and how to establish the necessary foundations to design, deliver and operationalize AI systems. Overview Why This Matters Analysis Next Steps Definition ...

Analyst(s):   Craig Fischberg   |   Soyeb Barot   |   Arun Chandrasekaran   |   Pat Cary   |   Giorgio Santini   |   Birgi Tamersoy
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