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Premium Research Nov 2025
... One of the promises of artificial intelligence is its potential to replace customer service employees. However, our data shows that most customer service and support leaders investing in AI are not cutting headcount as a result. Gartner Research ...

Analyst(s):   Melissa Fletcher
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Announcement November 07 2023
... CIOs Must Balance the Environmental Promises and Risks of AI Analysts Explore How IT and AI Can Support Environmental Sustainability at Gartner IT Symposium/Xpo 2023, November 6-9 in Barcelona, Spain The benefits of artificial intelligence (AI) need to be balanced against the environmental implications ...
Premium Research Feb 2026
... Sovereign AI reflects a nation-state’s ambition to develop and use AI, without foreign assistance, for sovereign objectives, including global AI leadership and economic competition. Data and analytics leaders can leverage the sovereign AI trend to uncover opportunity and nonobvious threat in 2026. Gartner ...

Analyst(s):   Clementine Valayer   |   David Pidsley   |   Robert Thanaraj   |   Mike Fang   |   Lydia Clougherty Jones   |   Priya Sundararaman
Announcement July 05 2023
... Strategists See AI and Analytics as Critical to Their Success Over the Next Two Years Strategists Believe More Strategic Planning and Execution Activities Could Be Automated Seventy-nine percent of corporate strategists said that technologies such as analytics, artificial intelligence (AI) and automation ...
Research Jul 2026
... complex initiatives that have a lot of interdependencies, such as autonomous business transformations. DTO platforms help heads of enterprise architecture build and manage these models. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ARIS Bizzdesign BOC Group BusinessOptix ...

Analyst(s):   Marc Kerremans   |   David Sugden   |   Auria Asadsangabi
Premium Research Aug 2025
... Without a federal U.S. AI law, several states and New York City have enacted requirements partly inspired by the EU AI Act. With more states such as California and Connecticut likely to follow suit, general counsel should focus on transparency, risk management and fairness to streamline compliance. ...

Analyst(s):   Laura Cohn
Webinar On-Demand
... Discover what’s ahead for IT spending and generative AI innovation in 2026 and beyond. In this webinar, you’ll gain the latest view on IT spending patterns, learn how GenAI developments are set to reshape the technology landscape over the next five years and understand the supply‑ and demand‑side realities ...

Analyst(s):   John-David Lovelock
... Australia, January 4, 2018 Gartner Highlights 10 Uses for AI-Powered Smartphones Analysts Predict 80 Percent of Smartphones Shipped Will Have On-Device AI Capabilities by 2022 Artificial intelligence (AI) features will become a critical product differentiator for smartphone vendors that will help them to acquire ...
... Australia, January 4, 2018 Gartner Highlights 10 Uses for AI-Powered Smartphones Analysts Predict 80 Percent of Smartphones Shipped Will Have On-Device AI Capabilities by 2022 Artificial intelligence (AI) features will become a critical product differentiator for smartphone vendors that will help them to acquire ...
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