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Webinar On-Demand
... Organizations with AI ambitions are responsible for business, technological and behavioral outcomes. Of these, behavior is the least understood. This is a problem because human and machine behaviors change a lot with AI. Join this complimentary Gartner CIO webinar as a Gartner expert addresses questions ...

Analyst(s):   Mary Mesaglio
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Research May 2026
... should use this research to identify B2B customer community platforms that meet their requirements and accelerate use cases. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Molly Beams   |   Jennifer MacIntosh   |   Maria Marino   |   John Quaglietta
Research Jun 2025
... Access Research Already a Gartner client? AI touches every part of an organization. AI leaders play a key role in ensuring cross-organizational alignment, responsible AI implementation and stakeholder engagement. They define collaboration frameworks and orchestrate AI technologies to meet strategic business ...

Analyst(s):   Erick Brethenoux   |   Laura Cohn
Research Jun 2025
... Operationalizing AI remains one of the most challenging initiatives for AI leaders, given the pervasiveness of AI techniques within applications and processes. AI leaders must orchestrate these implementations at scale and guarantee the ongoing business value and impact of their AI solutions. Scope ...

Analyst(s):   Van Baker   |   Anthony Mullen   |   Erick Brethenoux
Premium Research Jul 2025
... Edge AI is a critical component of the AI race, but providers and adopters struggle to demonstrate return on investment. Product leaders must quantify edge AI business value, as part of “smart” product investment, development and go to market. Our model supports estimating edge AI business value, including ...

Analyst(s):   Anthony Bradley   |   Eric Goodness
Webinar On-Demand
... artificial general intelligence (AGI) elicits strong emotional responses, AGI does not exist. Artificial general intelligence (AGI), also known as strong AI, refers to the (currently hypothetical) intelligence of a machine capable of performing any intellectual task that a human can accomplish. Some believe ...

Analyst(s):   Soyeb Barot   |   Frank Buytendijk   |   Philip Walsh   |   Deepak Seth
Webinar On-Demand
... enterprise have high expectations for AI, drawn in by promising use cases, but are underwhelmed by results. CIOs find that only 5% of C-suite executives possess the expertise needed to effectively evaluate and navigate AI. Bridging the gap between expectation and reality requires an AI-savvy C-suite. Join this ...

Analyst(s):   Christie Struckman
Premium Research May 2025
... AI applications in ITSM analyze data and metadata to provide organizations with actionable insights on ITSM practices and workflows. This note guides infrastructure and operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...

Analyst(s):   Peer Contributors
Premium Research Jul 2025
... Organizations are challenged by rising support costs and declining productivity, requiring AI applications in ITSM to provide intelligent advice. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
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