... The COVID-19 pandemic has accelerated cloud adoption in the contact center market. However, on-premises and hosted remain the preferred deployment models for some. This MarketGuide helps application leaders to differentiate the associated vendors based on their breadth of offerings. Gartner Insights ...
Analyst(s): Drew Kraus
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... sound the alarm that operating and governance models, as well as talent strategies, must change in 2026. Forty-one percent fear their function will not be able to support business AI ambitions without adaptation. Modernization is the top priority, while governance and AI literacy are the main challenges ...
Analyst(s): Gilbert van der Heiden | Marcus Blosch | James Cameron
... education LMS market continues to reflect increased competition as more CIOs seek to innovate with their learning environments by replacing their systems. This MarketGuide will help CIOs understand the market and enable them to guide their institutions to the best choice. Market Definition Market Description ...
... and select customer data platforms (CDPs), multichannel marketing hubs (MMH) and other marketing technologies? How should we prepare our marketing technology strategy, teams and ways of working for an AI-enabled future? What operating model, skills and capabilities are needed for marketing technology? ...
... Successful data and analytics governance programs are driven by business outcomes and deliver the critical value that organizations need. D&A leaders can use this guide to establish a governance program that aligns to business priorities and enables strategic use of D&A. Overview Steps Contributors ...
... Demand for hyperautomation services is growing, driven by demand for productivity and digitalization of work. Sourcing, procurement and vendor management leaders can use this MarketGuide to identify providers to adopt and implement hyperautomation technologies. Gartner Research ...
... analytics leaders often conflate D&A governance with data management, leading to misaligned expectations and weak program outcomes. This research clarifies their distinct nature and interdependencies — enabling leaders to build effective, business-driven D&A governance programs. Insights at a Glance Strategic ...
... Must Prioritize Their AI Ambition and AI-Ready Scenarios for Next 12-24 Months Analysts Explore How Generative AI is Shifting How People and Machines Interact During Gartner IT Symposium/Xpo 2023, October 16-19 Artificial intelligence (AI) – especially the leap in generative AI (GenAI) – is part of a ...