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Premium Research Oct 2025
... and societal shifts influence attitudes and behaviors. Innovation leaders must prepare for how these trends affect social and buying behaviors, the workforce, shifts in market conditions, and legal implications for protecting identity and intellectual property. Overview Strategic Planning Assumptions ...

Analyst(s):   Augie Ray   |   Samantha Searle   |   Jay Wilson   |   Atul Dighe
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Premium Research Apr 2026
... Proper governance is critical to successful IT vendor risk management. Protecting what the organization values requires IT sourcing, procurement, and vendor management leaders to assign clear roles and responsibilities with a vendor risk management RACI. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Edward Weinstein
Announcement August 22 2022
... their use of artificial intelligence (AI) as part of their automation strategies. “The survey has shown that enterprises are shifting away from a purely tactical approach to AI and beginning to apply AI more strategically,” said Erick Brethenoux, distinguished VP analyst at Gartner. “For example, a third ...
Research May 2026
... this narrative, platforms offer a strategic pathway — enabling CIOs to directly link business outcomes with foundational technology capabilities. It’s time to stop conflating platforms with routine vendor upgrades. Instead, organizations should develop and execute an outcome-driven platform strategy that ...

Analyst(s):   Milind Govekar   |   Meghna Joshi
Premium Research Sep 2026
... foundation models, but its AI platform, AI professional services and AI governance lag behind the competition. This unique Gartner analysis compares Anthropic’s capabilities with primary competitors across 10 critical AI capability layers. Note 1: Gartner’s Evaluation of the AI Frontier Vendor Landscape ...

Analyst(s):   Luis Pinto   |   Daryl Plummer   |   Robert Brown   |   Roxane Edjlali   |   Haritha Khandabattu   |   Alastair Woolcock   |   Mark Driver   |   Cary Pillers   |   Chris Howard   |   Adrian O'Connell   |   Naresh Singh   |   Jim Hare   |   Alfredo Ramirez IV   |   Jason Wong   |   Birgi Tamersoy   |   Mark Cooper   |   Ray Valdes   |   Annette Zimmermann   |   Jeremy D'Hoinne   |   Chris Laske   |   Meghan Hollis   |   Mark Wah   |   Rithvik Kumar   |   Ayca Moseley   |   Arun Chandrasekaran   |   Mike Cisek   |   Chandra Mukhyala   |   Tigran Egiazarov   |   Aaron Rosenbaum   |   Fernando Pereiro   |   Russ Hendy   |   Gary Olliffe   |   Tracy Tsai   |   Chirag Dekate   |   Radu Miclaus   |   Sumit Agarwal   |   Padraig Byrne   |   Pieter den Hamer   |   Soyeb Barot   |   Frances Karamouzis   |   Whit Andrews   |   Rita Sallam   |   Lauren Kornutick   |   Nitish Tyagi   |   Enrique Castera   |   Zane West   |   Neil MacDonald   |   John Watts   |   Svetlana Sicular   |   Gaurav Gupta
Research Aug 2026
... Insights Already a Gartner client? As banks scale agentic AI, CIOs face rising risks in governance, compliance and operational complexity. Use these insights as a guide to select platforms that provide the controls and oversight needed to safely manage AI agents at enterprise scale. Insights at a Glance Innovation ...

Analyst(s):   Van To   |   Jeff Casey   |   Sudarshana Bhattacharya   |   Jasleen Kaur Sindhu
Premium Research Sep 2026
... Europe’s investment in sovereign AI infrastructure signals a shift from AI policy to execution. Heads of I&O in the EU will increasingly need to determine which AI workloads belong on global AI platforms and which require sovereign environments to satisfy governance, resilience, and jurisdictional requirements ...

Analyst(s):   Sanchi Bhat   |   Joe Antelmi
Premium Research Nov 2026
... of Salesforce’s plan to acquire Cresta as Salesforce expands its agentic customer service strategy. Insist on integration plans covering governance, cross-platform interoperability and sustainable economics before buying in. Overview Analysis Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Drew Kraus   |   Pri Rathnayake
Research Oct 2026
... orchestration toward comprehensive risk management and AI enablement. Emerging innovations are advancing workload isolation, secure software delivery, AI-assisted operations and agent governance to support the next generation of cloud-native platforms. Insights at a Glance Innovation Storyline Vendor Innovations ...

Analyst(s):   Tony Iams   |   Lucas Albuquerque   |   Richard Watson   |   Dennis Smith   |   Bhuvie Chhabra
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