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Research Jul 2026
... Access Insights Already a Gartner client? AI in observability platforms requires robust telemetry data management, governance, and quality frameworks. To avoid poor performance and AI risks, I&O heads must address critical data shortcomings, including gaps in completeness, accuracy, and bias. Insights ...

Analyst(s):   Andre Bridges
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Premium Research Mar 2026
... Google offers distinct paths for enterprise AI assistants: embedded productivity tools and a stand-alone platform for autonomous agents. This guide helps application leaders navigate the differences between Gemini in Google Workspace and the Gemini Enterprise app to align capabilities, security, and ...

Analyst(s):   Justin Tung   |   Nikos Drakos   |   Jason Wong   |   Joe Mariano   |   Ray Valdes   |   Adam Preset   |   Max Goss
Premium Research May 2026
... Business orchestration and automation technology platforms are the central control plane for AI agents, consolidating automation markets and creating variation in architectures and capabilities. Gartner identifies four major BOAT types to help application leaders align selection with enterprise needs ...

Analyst(s):   Saikat Ray
Premium Research Jul 2025
... This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS) and communications platform (CPaaS). What You Need to Know Introduction Notable Changes ...

Analyst(s):   Brian Doherty   |   Lisa Unden-Farboud   |   Ajit Patankar   |   Megan Fernandez   |   Nitin Narang
Premium Research Nov 2024
... The market for academic scheduling and timetabling systems is evolving as higher education institutions focus more on operational efficiency and student experience and vendors enhance their offerings. CIOs can leverage this guide to help institutions find the best solutions for their specific needs. ...

Analyst(s):   Paul Riley
Research Mar 2024
... Gartner client? For executive leaders with M&A aspirations, adopting the right tools can provide their enterprises with a competitive advantage. This Market Guide identifies tools in the end-to-end M&A software space and expands shortlists for vendor options. Overview Market Definition Market Description ...

Analyst(s):   Andy Rowsell-Jones   |   Kritika Juneja
Research May 2026
... Gartner client? When SPVM leaders renegotiate or renew major IT services contracts in 2026 through 2028, they’ll be doing so in a very different market than even a few years ago. This research outlines a five-step path for SPVM leaders to treat these renewals as strategic resets and not normal procurement ...

Analyst(s):   Anurag Bora   |   Brett Sparks
Research Oct 2021
... more critical for institutional agility, program planning and assessment, and student engagement. Higher education CIOs can use this Market Guide to evaluate the value proposition and dynamics of this evolving market. Overview Market Definition Market Description Market Direction Market Analysis Representative ...

Analyst(s):   Tony Sheehan   |   Terri-Lynn Thayer
Webinar On-Demand
... control. The start of 2026 will set the tone whether ERM becomes a strategic driver or stays reactive. Get a clear view of the top priorities for ERM leaders in 2026 and how to turn uncertainty into advantage. You will learn how to: •Pinpoint the most urgent ERM objectives for the year ahead •Elevate ...

Analyst(s):   Alex Ossington
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