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Guide September 24 2025
... Download Now: A Workbook for Planning Your GenAI Strategy ...
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Premium Research Mar 2026
... Please find below all of the presentations associated with the Gartner Research Board for Global Chief Data & Analytics Officers Cycle 1 2026 Meeting Gartner Insights Abstract ...

Analyst(s):   Research Board Research Team
Premium Research Mar 2026
... Please find below all of the presentations associated with the Gartner Research Board for Global Technology and Infrastructure Executives Cycle 1 2026 Meetings. Gartner Insights Abstract ...

Analyst(s):   Research Board Research Team
Research Oct 2025
... Already a Gartner client? To future-proof the tech stack, organizations should temporarily pause major modernization efforts to thoughtfully fold in an AI-inclusive strategy. This approach unlocks innovation, boosts agility, and positions enterprises to thrive amid rapid technology shifts. Overview Introduction ...

Analyst(s):   Patrick Connaughton   |   Hao Yin   |   Tad Travis
Research Nov 2025
... assisted service. Customer service and support leaders can use this roadmap to build an integrated self- and assisted service program that leverages AI as part of an effective service delivery system. Overview Introduction Future State Current State Gap Analysis and Interdependencies Migration Plan ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Dec 2025
... Access Insights Already a Gartner client? Marketing work management platforms are evolving to support the full spectrum of marketing operations, from planning and resourcing to optimization. CMOs should evaluate how AI-enabled capabilities in these tools drive productivity gains while maintaining strategic ...

Analyst(s):   Lacretia Marsh   |   Rachel Dooley   |   Anja Naski   |   Kate Fridley   |   Amy Jenkins   |   Michael McCune
Premium Research Oct 2024
... management is a crucial function for B2B organizations with recurring revenue streams. This Magic Quadrant evaluates vendors that offer a CSM platform that can guide customers to value, provide visibility into customer health and scale the customer success practice. Market Definition/Description Magic Quadrant ...

Analyst(s):   Maria Marino   |   Jennifer MacIntosh   |   Michael Maziarka   |   Daniel Hawkyard   |   John Quaglietta
Premium Research Apr 2026
... Gartner First Takes Fresh insights on emerging trends OpenAI's Chronicle passively captures screen content to feed Codex context, betting a frictionless software development life cycle (SDLC) will outweigh the privacy, security and cost risks OpenAI itself documents. Software engineering leaders must ...

Analyst(s):   C.A. Swan   |   Jim Scheibmeir
Research Mar 2026
... Access Insights Already a Gartner client? Critical perspective and insight from Patrick Connaughton, VP and Chief of Research for Enterprise Applications. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Patrick Connaughton
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