... service, federated identity, identity governance, identity proofing, user authentication, public key infrastructure, and digital and electronic signatures. User authentication, including multifactor, adaptive and passwordless authentication IAM in enterprise platforms (Active Directory, Microsoft 365 and ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner offers multiple Magic Quadrants and MarketGuides to reflect the CRM-adjacent markets’ diversity and depth. Enterprise applications leaders can use these resources to find solutions that will best support CRM in their respective industries. Analysis Research Highlights Gartner Recommended Reading ...
... expensive. Learn how to design a decentralized, best-of-breed strategy unified by integration, metadata, and governance to reduce fragmentation and build AI readiness without forcing costly platform consolidation. Insights at a Glance Issue Context Impact Brief More Detail Contributors Gartner Recommended ...
... through building AI applications and agents is a top priority for software engineering leaders. Success requires stronger architecture, governance, data quality, and AI engineering talent. Scalable platforms, agent‑ready architecture and strong observability are essential to safely harness AI agents and achieve ...
Analyst(s): Jim Scheibmeir | Tigran Egiazarov | Brad Dayley
... Access Insights Already a Gartner client? AI innovation continued to transform the software market in 2025, fueling rapid growth and fierce competition. Growth was driven by AI operationalization, platform modernization, and demand for resilient data-centric security and cloud-native solutions. Overview ...
Analyst(s): Nicholas Carter | Shailendra Upadhyay | Charanpal Bhogal | Robin Schumacher | Brandon Medford | Omar Ansari | Namrata Banerjee | Amit Goyal | Tarun Rohilla | Arunasree Cheparthi | Nimit Bali | Esha Bhatia | Ted Ernst | Lisa Unden-Farboud | Divyanshu Singh | Rahul Yadav | Chris Pang | Amarendra . | Ruggero Contu | Sharat Menon | Julian Poulter | Harshita Chibber | Gurjyot Uppal | Kanchi Bindal | Radu Miclaus | Kevin Quinn | Anand Chouksey | Roland Johnson | Christian Canales | Marissa Schmidt | Varsha Mehta | Kelli Smith | Colin Fletcher | Akshita Joshi | Deepali . | Zane West | Mudit Sharma | Rounak Bhattacharyya
... and analytics leaders need to harness the powerful practice of decision intelligence and establish decision governance, which is indispensable for successful data and analytics and AIgovernance and improves decision quality and outcomes. Overview Strategic Planning Assumptions Introduction Analysis ...
Analyst(s): Guido De Simoni | Stephen Kennedy | David Pidsley
... leaders selecting an ITSM platform must navigate through a crowded marketplace and wide-ranging capabilities. This toolkit provides a sample RFP document, a use-case-based requirements template and a vendor evaluation template to help I&O leaders write compelling ITSM platform RFPs. Legal Disclaimer When ...
Analyst(s): Rich Doheny | Jen Lichucki | Siddharth Shetty | Jan Cook
... Gartner client? Vibe coding platforms promise democratized app development and deployment but create dangerous vendor lock-in. Software engineering leaders must realize the platforms excel at rapid prototyping, disposable tools and proof-of-concepts, but aren’t suited for creating enterprise-grade applications ...
Analyst(s): C.A. Swan | Manjunath Bhat | Bill Blosen
... Executives need dynamic, life cycle-aligned metrics and governance that adapt as global insourced centers (GICs) evolve from cost centers to strategic value creators over time. This research provides insights on metrics with associated governance approaches to measure performance, prevent operational ...