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Premium Research Sep 2025
... Global IIoT platforms have expanded their capabilities to enable industrial automation, industrial data management, smart operations and sustainability use cases. These platforms have matured to deliver value-added capabilities to CIOs from integrated IT/OT systems. Market Definition/Description Magic ...

Analyst(s):   Sushovan Mukhopadhyay   |   Sudip Pattanayak   |   Scot Kim   |   Akhil Singh   |   Emil Berthelsen   |   Wam Voster
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Research Jan 2024
... identify 15 generative artificial intelligence use cases that benefit infrastructure and operations. I&O leaders should use this Tool to assess how such use cases can increase I&O-related key performance indicators and market maturity in supporting chosen use cases. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Alessandro Galimberti   |   Cameron Haight   |   Ben Yan
Premium Research Sep 2025
... Embedding GenAI into business amplifies risk in automating decision-making with AI agents. Leaders responsible for AI must govern automated decisions to mitigate risk from algorithmic bias, unforeseen agentic actions and liability while ensuring trust-based outcomes through decision intelligence. Overview ...

Analyst(s):   David Pidsley   |   Lauren Kornutick
eBook April 02 2026
... investments, strengthen IT spend governance and apply IT efficiency benchmarks to maximize value. Cost optimization is now a strategic discipline for driving CIO cost reduction, demonstrating business value and funding future initiatives. Download the strategic cost optimization guide to turn savings into measurable ...
Research May 2026
... checkbox function that demonstrates compliance but provides no insight. This guide empowers ERM leaders to become strategic advisors, using risk frameworks to explicitly protect and propel new business initiatives, such as market entries or product launches, to secure a strategic edge. Insights at a Glance ...

Analyst(s):   Tim Faulkner
Premium Research Sep 2022
... Zoho Account and Contact Management Activity Management Opportunity Management Guided Selling Forecasting Management Mobile, IoT and Bot Lead Management Visualization and Analytics Partner Relationship Management Platform and Composability Collaboration Proposal and Quote B2B Sales B2C Sales Indirect ...

Analyst(s):   Steve Rietberg   |   Varun Agarwal   |   Adnan Zijadic   |   Ilona Hansen
Research Aug 2024
... Access Insights Already a Gartner client? The global enterprise market for edge distribution platforms will grow to $33.2 billion in 2028, at a compound annual growth rate of 12.1%. The sizes of the web application and API protection and edge-based cloud segments will both surpass the CDN segment. Overview ...

Analyst(s):   Brandon Medford   |   Jimmy Chuang
Research Oct 2020
... selection of IIoT platforms. Complex IT/OT integration is accelerating as first-generation solutions evolve and trust develops in operations. CIOs must focus on the long-term potential of IIoT platforms in addition to near-term impact. Market Definition/Description IIoT Platforms IIoT Platform Capabilities ...

Analyst(s):   Ted Friedman   |   Emil Berthelsen   |   Alfonso Velosa   |   Peter Havart-Simkin   |   Eric Goodness   |   Katell Thielemann   |   Scot Kim
Research Aug 2025
... Access Insights Already a Gartner client? Service orchestration and automation platforms empower heads of I&O to orchestrate end-to-end business services, expanding beyond traditional workload automation. This research can help heads of I&O choose the SOAP that best fits their needs. Overview Strategic ...

Analyst(s):   Hassan Ennaciri   |   Daniel Betts   |   Chris Saunderson   |   Cameron Haight
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