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Research April 19 2023
... must improve their operational plans by prioritizing the efforts that will yield the best results, including assessing talent bench strength, go-to-market approaches and martech use. Complete the form to get your free copy. ...
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Premium Research Jun 2025
... Agentic AI is creating new opportunities for customer service leaders. This research details how agentic AI augments conversational AI platforms to enable an intelligent contact center that boosts customer self-service, customer service agent assistance, employee assistance, and process automation. ...

Analyst(s):   Uma Challa
Premium Research Jul 2025
... Innovation in AI data, engineering and platforms is critical to compete in the AI race. Within this race, only product leaders prepared to enhance domain data with unstructured and synthetic data, embrace AI-driven engineering and operations, and build new AI ecosystems will be positioned to succeed. ...

Analyst(s):   Alfonso Velosa   |   Errol Rasit
Premium Research Jul 2025
... Enterprise LCAPs address these challenges by streamlining development with AI-assisted tooling, composable architectures and built-in governance to accelerate secure, scalable application delivery. Strategic Planning Assumption Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Appian ...

Analyst(s):   Adrian Leow   |   Akash Jain   |   Kyle Davis   |   Oleksandr Matvitskyy
Research Oct 2025
... Access Insights Already a Gartner client? The capabilities that define today’s cutting-edge distribution platforms are not a recipe for future provider success. To avoid disruption, product managers need to capitalize on emerging technology opportunities by prioritizing investments in areas such as GenAI ...

Analyst(s):   Brandon Medford
Premium Research Dec 2024
... Investment in best practices to implement an ABI platform is crucial for data-driven insights that support decision makers with metrics to create value. This note guides data and analytics leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer ...

Analyst(s):   Peer Contributors
Premium Research Mar 2026
... The CCaaS market is rapidly shifting due to GenAI advancements and rising competition from nontraditional customer service providers. This note guides customer service and support technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... Sustained double-digit growth of the well-established API management market indicates that organizations now view APIM as an essential capability. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...

Analyst(s):   Peer Community Contributor
Research Jul 2025
... Gartner client? DevOps diagrams often place operations late in the cycle. This research helps platform leaders guide DevOps teams to use AI for operations tasks earlier, adopting a “shift-left” approach for improved outcomes. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended ...

Analyst(s):   Uzair Amin   |   Cameron Haight
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