... fueled by enterprise investments in advanced messaging, solutions/applications and AI; and security aimed at delivering trusted and personalized CX. Overview Table of Contents for Download Attachment List of Tables for Download Attachment Gartner Recommended Reading Notes Gartner Insights Abstract ...
Analyst(s): Arunasree Cheparthi | Lisa Unden-Farboud
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... Without a CRM CEC platform, organizations risk falling behind in providing effortless, prompt and personalized customer service experiences. This note guides customer service and support technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... offering enterprise application platforms that enable clients to deliver customization and integration, among other technology needs like AI. This research helps ERP leaders assess the key elements needed to choose their path, given the multiple options in the market. More Detail Gartner Recommended ...
Analyst(s): Denis Torii | Patrick Connaughton | Dennis Gaughan
... applications’ limitations constrain supply chain leaders when making high-impact decisions. However, the advent of analytics and decision-making platforms has offered unprecedented insights and impactful recommendations. This research enables supply chain leaders to explore the latest innovations. Overview ...
... Organizations with large repositories of unstructured data find it difficult to manage their file and object storage needs, requiring a platform to simplify them. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. ...
... Access Research Already a Gartner client? Using AIfor complex use cases such as fixing security issues or upgrading legacy code demands high developer effort. Southern Company leveraged its platform engineering team to build AI-powered services to automate these tasks, freeing developers to focus on ...
Analyst(s): Luke Parker | Neha Agarwal | Brian Minning | Raveena Gandhi
... including a multi-year blueprint to navigate complex transformation challenges. Gartner helped ISS establish data governance and harmonization to prepare forAI, enabling the launch of initial AI agents. Tools such as CIO IT Score provided benchmarking insights to assess current capabilities and define the ...
... ABI platform vendors are incorporating generative AI into their offerings to challenge traditional analytics approaches. D&A leaders responsible for analytics can explore these new techniques via this research, which includes Gartner-moderated ABI product demonstration videos using a common dataset and ...
... Gartner client? Vimeo’s suite of AI-enabled tools spanning video production, management, and delivery, as well as its focus on boosting productivity and accessibility, make it the frontrunner in enterprise video AI. Competitors can catch up with advancements in foundational AI models, extensive customization ...