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Premium Research Nov 2024
... Market Opportunity Map Introduction Strategic Options Gartner Recommended Reading Data Sources for Market Opportunity Map Note 1: The Gartner Competitiveness Index Note 2: Definition of Artificial Intelligence Services Gartner Research ...

Analyst(s):   Kiyomi Yamada   |   Chrissy Healey   |   Christopher Marshall   |   Colleen Graham   |   Ben Fieselmann
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Research Jun 2026
... Gartner client? Infrastructure platforms increasingly leverage AI to enhance efficiency and automation, supporting enterprise agility and digital ambitions. Heads of I&O should use this Hype Cycle to prepare for the delivery of effective, AI-augmented infrastructure platform capabilities. Analysis Definition ...

Analyst(s):   Dennis Smith
Premium Research May 2026
... of global banking payment hub platforms, including the current landscape and future outlook. Highlights include key trends for banking payment hubs (such as composability, ISO 20022 and AI-powered payment routing), market dynamics and how the market is evolving in 2026. Insights at a Glance Gartner Recommended ...

Analyst(s):   Debbie Buckland   |   Peter Ryan
Research May 2026
... a Gartner client? Platform engineering focuses on building and operating a self-service internal developer portal and platform to enhance developer experience and productivity. Software engineering leaders should use this research to identify, plan and implement cost-optimized, AI-augmented practices ...

Analyst(s):   Manjunath Bhat   |   Bill Blosen   |   Cary Pillers
Research Sep 2026
... decision-making platform market is evolving, but it remains highly fragmented. Heads of supply chain strategy should use this guide to navigate the market environment and inform a cohesive technology roadmap for adopting supply-chain-specific ADM platform capabilities. Insights at a Glance Market Outlook Current ...

Analyst(s):   Christian Titze   |   Vas Plessas
Research Oct 2026
... equips enterprises with programmable communications, AI, automation and workflow orchestration to create intelligent customer engagement in business applications and processes. This research examines the market’s shift to omnichannel orchestration, agentic AI and measurable business outcomes. Insights at a ...

Analyst(s):   Ajit Patankar   |   Lisa Unden-Farboud
Research Oct 2023
... Access Insights Already a Gartner client? By 2027, the market for artificial intelligence services will reach $443 billion. AI services will be the dominant growth driver in the IT services market, at 16.9% five-year-CAGR. Both classic and generative AI demonstrate opportunities to create new sources of ...

Analyst(s):   Chrissy Healey   |   Srujan Akurathi   |   Hardeep Singh   |   Anna Griffen   |   David Ackerman   |   Scott Frederick   |   Tom Coshow   |   Jonathon Hardcastle   |   Neha Sethi   |   Alys Woodward   |   Brendan Williams   |   Robert Brown   |   Colleen Graham   |   Whit Andrews
Research Oct 2026
... Access Insights Already a Gartner client? FDMC retailers are using UC POS platforms to connect store operations, fulfillment, inventory, payments and operational data on a common platform. As AI adoption expands, CIOs must evaluate vendors’ ability to improve productivity, availability, resiliency and ...

Analyst(s):   Max Panther Hammond   |   Kelsie Marian
... industry expertise on business processes, applications, cloud strategy, go-to-market strategies and the future of technology. Improve strategy development Reinvent the way you deliver value to business by building a resilient platform strategy and services with the support of research, quick-start tools and ...
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