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Premium Research Aug 2026
... and support leaders spent millions on generative and agentic AI in 2025, and many found that their AI projects were more costly than anticipated. As leaders increase investment in 2026, they must prepare for likely price increases or see AI spend increase at a rate they cannot absorb. Insights at a Glance ...

Analyst(s):   Patrick Quinlan   |   Brett Overbey   |   Emily Potosky
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Research Sep 2025
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 8.7% in U.S. dollars in 2026 (7.0% in constant currency) and will reach $2.38 trillion in 2029. Enterprise discretionary spending will rebound in 2026, as GenAI hype and inflated expectations give way to proven ...

Analyst(s):   Cathy Tornbohm   |   Neha Sethi   |   Scott Frederick   |   Ed Anderson   |   Hardeep Singh   |   Chrissy Healey   |   Danny Ryan   |   Srujan Akurathi   |   Fabio Di Capua   |   Tom Coshow   |   Colleen Graham   |   David Ackerman   |   Gunjan Gupta   |   Rene Buest   |   Grigory Betskov   |   Ben Fieselmann   |   Mohit Khemka   |   Katie Gove   |   Anupama .   |   Robert Brown   |   Brendan Williams   |   Gaspar Valdivia
Premium Research Sep 2025
... Itaú Unibanco created an AI platform to support client-facing tools that scale service while preserving trust, security and compliance. Banking CIOs should use this case study to explore market-expanding opportunities with GenAI. Gartner Research ...

Analyst(s):   Uri Lerner
Research Sep 2025
... higher than our June forecast. The dramatic increase in HBM production is limiting traditional DRAM availability in 2026, pushing our ASP forecast higher and a 30% growth rate for the market. Overview Table of Contents List of Tables Gartner Recommended Reading Note 1 Gartner Insights Abstract ...

Analyst(s):   Shrish Pant
Premium Research Feb 2024
... Many CSPs bet on the idea of platform business to discover and scale growth. However, the existing mindset and ways of working are divergent to this objective. CIOs and executive leaders must reinvent their operating model through culture, innovation and platform evolution to help their ambitions. Session ...

Analyst(s):   Amresh Nandan   |   Mounish Rai
Conference November 04 2026
... How to build AI-ready foundations, including rewiring the sales organization for speed and growth, and avoiding budget blowouts when buying AI 02 How to apply AI and agentic AI across workflow automation, seller capabilities, training, coaching and scalable development 03 How to turn AI ambition into ...
Premium Research Jun 2025
... Customer data platforms have evolved as key components of enterprisewide data ecosystems and have achieved ubiquity in some point solutions. CMOs should assess CDPs in the context of data management strategies, evaluate interoperability within broader architectures and clarify vendor offerings. Overview ...

Analyst(s):   Lizzy Foo Kune
Research Nov 2025
... Access Research Already a Gartner client? AI can improve the collection and use of voice of the customer today. CMOs who direct teams to use readily available AI tools within VoC platforms can rapidly improve customer understanding by enhancing survey design, data quality, analysis, insight distribution ...

Analyst(s):   Augie Ray   |   Chad Storlie
... President, Analyst in Gartner for Technical Professionals (GTP). He advises application and platform teams on cloud-native platforms and architecture. Richard's published research focuses on Kubernetes, cloud adoption and architecture, cloud application migration and platform engineering. Richard rejoined ...
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