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Research Jun 2026
... research to assess the SaaS backup market and find solutions that meet their organization’s backup and recovery requirements. Overview Strategic Planning Assumption Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended ...

Analyst(s):   Sankalp Rastogi
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Premium Research Jun 2026
... elements of the artificial intelligence governance model that fail to produce consistent, enforceable decisions. Use this checklist-driven tool to identify missing, misapplied, or out-of-sequence governance artifacts and properly define and sequence artifacts. When to Use Directions for Use Contributors ...

Analyst(s):   Claire Song   |   Joel Backaler   |   Antonia Roesler   |   Priya Sundararaman   |   Sumit Agarwal   |   JC Martel, PhD
Research Oct 2024
... client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. This Magic Quadrant evaluates 10 vendors and their AI-enabled products in this market. Investment ...

Analyst(s):   Kumar Dhir
Research Sep 2026
... delivered, AI-augmented, human-led, turnkey, modern SOC functions, ultimately delivering cyberattack disruption and containment. Cybersecurity leaders should use this research to identify MDR services that meet their business-driven risk requirements. Overview Strategic Planning Assumption Market Definition ...

Analyst(s):   Craig Lawson   |   Darren Livingstone   |   Eric Ahlm   |   Angel Berrios   |   Andrew Davies
Research Oct 2026
... service vendors to uncover buying decision drivers that can lead to improved win rates. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Rahim Kaba   |   Liz Pellegrini   |   Dan Tolan
Premium Research Jan 2024
... Analytics and AI continue to collide, with repercussions in multiple domains. To leverage emerging opportunities and mitigate unknown risks, data and analytics leaders must address the impact of artificial intelligence analytics and data science ecosystems, user behavior, roles, and decisions. Overview ...

Analyst(s):   Radu Miclaus   |   Edgar Macari   |   Julian Sun   |   Mike Fang   |   Aura Popa   |   Peter Krensky   |   David Pidsley   |   Afraz Jaffri   |   Rita Sallam
Research Oct 2024
... Access Research Already a Gartner client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. Use this research to identify products that will meet ...

Analyst(s):   Rich Doheny   |   Ankita Hundal   |   Chris Matchett   |   Chris Laske
Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
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