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Premium Research Jul 2025
... Digital banking platforms comprise modular capabilities that enable the bank to create customer and employee journeys. CIOs with sufficient resources use these tools to access ecosystems, accelerate innovation and expand AI, but poor preparation and misaligned use cases cause delays and extra costs. ...

Analyst(s):   Jeff Casey   |   Chris Regan
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Premium Research Jun 2026
... Annual cyber-risk inspections are outdated as daily technology risks grow. CISOs shifting from traditional GRC to adaptive cyber governance unify signals from AI, ERM, and security tools, enabling continuous, context-aware risk management, and prevent the illusion of “security.” Insights at a Glance ...

Analyst(s):   Deepti Gopal   |   Jonathan Nunez
Research Aug 2026
... Access Insights Already a Gartner client? Multienterprise collaboration networks enable a community of trading partners to coordinate and execute business processes that extend across enterprises. Heads of supply chain strategy should use this research to gain insights on vendors providing industry-ta ...

Analyst(s):   Christian Titze   |   Nathan Lease   |   Brock Johns
Research Sep 2026
... process automation. This research describes the tools market, highlights characteristics, identifies use cases, and sets forth future directions. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading Note 1 ...

Analyst(s):   Marc Kerremans   |   Tushar Srivastava
Premium Research Dec 2024
... The conversational AI market continues to rapidly grow and evolve, largely driven by new GenAI capabilities and changing use cases. Product leaders must rapidly innovate to remain differentiated by prioritizing emerging tech investments based on new risks, revenue opportunities and adoption timing. ...

Analyst(s):   Gabriele Rigon   |   Eric Goodness   |   Ray Valdes   |   Annette Zimmermann   |   Bern Elliot   |   Afraz Jaffri   |   Danielle Casey   |   Jim Hare   |   Roberta Cozza   |   George Brocklehurst
Research May 2026
... channels covered, the depth of insights and the integration capabilities when selecting a vendor. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Greg Carlucci   |   Jason Daigler
Research May 2026
... workers’ productivity, and discover AI and AI agent use cases. Overview Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations Gartner Recommended Reading Note 1: Gartner’s Initial Market Coverage Note 2: Process Description ...

Analyst(s):   Tushar Srivastava   |   David Sugden   |   Marc Kerremans
Research May 2026
... Definition Market Description Market Direction Market Analysis Representative Vendors Market Recommendations Gartner Recommended Reading Note 1: Gartner’s Initial Market Coverage Note 2: What Does a Good Agentic NetOps Software Product Look Like? Gartner Insights Abstract ...

Analyst(s):   Tim Zimmerman   |   Jonathan Forest   |   Mike Leibovitz   |   Andrew Lerner
Research May 2026
... solutions use AI to enhance and automate responses to events from digital services. Heads of I&O should use this research to see how EIS optimizes operations, reduces toil, and improves service performance and reliability. Overview Market Definition Market Description Market Direction Market Analysis Representative ...

Analyst(s):   Leo Li   |   Martin Caren   |   Andre Bridges
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