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Premium Research Jan 2025
... Organizations struggle to operationalize AI projects due to lack of skills, tooling and teamwork. Technology innovation leaders can better address this challenge by budgeting for and hiring AI engineers to bridge the gap between pilot and production AI. More Detail Gartner Research ...

Analyst(s):   Arun Chandrasekaran
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Premium Research Apr 2024
... The enormous potential business value of AI is not going to materialize spontaneously. AI leaders should guide their organization toward an era in which AI is not only creating tangible business value, but goes beyond to become a critical competitive differentiator and industry disruptor. Overview Introduction ...

Analyst(s):   Pieter den Hamer   |   Raghvender Bhati
Premium Research Apr 2025
... Many retailers are incorporating AI as part of business process and execution across a gamut of industry applications and use cases. This research profiles nine emerging AI technologies that product leaders must evaluate to understand the potential impact and timing of AI adoption, and effectively plan ...

Analyst(s):   Sandeep Unni   |   Robert Hetu
Premium Research Mar 2025
... research identifies 19 of the most prominent nongenerative AI use cases that can improve B2B sales. Throughout many industries and organizations, chief sales officers can use this as a starting point for making more judicious investments in AI use cases for strategic planning purposes. Overview How to Use Use-Case ...

Analyst(s):   Mark Lewis   |   Melissa Hilbert   |   Sandhya Mahadevan   |   Ilona Hansen   |   Guy Wood   |   Adnan Zijadic
Premium Research Mar 2023
... AI can significantly improve customer service operations in a multitude of ways. This research identifies and rates 18 use cases for leveraging AI within customer service operations. Application leaders supporting customer service applications can use it as a starting point to prioritize opportunities ...

Analyst(s):   Wynn White   |   Bern Elliot
Research Mar 2021
... Insights Already a Gartner client? Cloud provider AI services attract a variety of tech providers, from cloud providers to startups joining the market and democratizing AI product offerings worldwide. Technology and service providers should leverage AI services to differentiate their existing products ...

Analyst(s):   Soyeb Barot   |   Tracy Tsai
Research Nov 2023
... Already a Gartner client? By 2027, spending on AI software will grow to $297.9 billion with a CAGR of 19.1%. Over the next five years, the market growth will accelerate from 17.8% to reach 20.4% in 2027. Generative AI software spend will rise from 8% of AI software in 2023 to 35% by 2027. Overview Forecast ...

Analyst(s):   Kevin Quinn   |   Radu Miclaus   |   Alys Woodward   |   Inna Agamirzian   |   Anna Griffen   |   James Ingham
Premium Research Jan 2024
... Gartner First Takes Fresh insights on emerging trends This Prism plots 15 of the most prominent AI use cases for quality management against business value and feasibility. Quality and technology leaders can use this Prism to inform their investment strategies based on maturity and business impact. Gartner ...

Analyst(s):   Arnela Iseric
Premium Research May 2024
... Fresh insights on emerging trends This use-case analysis of emerging AI technologies focuses on their business value and feasibility for enhancing the M&A process. Practical comparisons provide executives with insights into where and how AI can be leveraged to improve both effectiveness and efficiency of ...

Analyst(s):   Andy Rowsell-Jones   |   Christian Stephan   |   Kritika Juneja   |   Kevin Bowling
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