... client? Procurement organizations invest in AI, but many initiatives fail as employees lack the skills to evaluate its benefits, use and governance due to lack of workforce readiness. CPOs should use this research to build AI literacy as a core capability for workforce readiness and value realization. ...
Analyst(s): Jasdeep Sandhu
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... ServiceNow’s shift to AI-native packaging, hybrid subscription and consumption-based licensing and pricing dependencies is making costs harder to forecast. To mitigate pricing risks and improve budget predictability, heads of IT procurement must establish governance over licensing metrics, AI consumption and ...
... chief procurement officers must assess automation potential, redesign processes and procurement roles, update talent strategies and implement new governance frameworks. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Chief Procurement ...
... CPOs are rapidly accelerating spend on AI initiatives in procurement, yet many remain trapped in a cycle of funding disconnected pilots and low-ROI use cases that fail to move the needle on enterprise value. AI strategy matters far more than your total budget. Organizations succeed by prioritizing portfolio ...
... Already a Gartner client? C-suite skepticism is growing as AI costs rise and value realization lags. High-tech executives and their GTM teams must shift from rapid-payback claims to stories shaped around predictable multiyear costs, strong governance, and sustained value, or they risk longer sales cycles ...
... technology leaders with a time-phased path for transitioning from traditional, human-centered architectures to an agentic CSS target state, where an AI-augmented human workforce operates alongside autonomous and semiautonomous AI agents under centralized governance. Overview Strategic Planning Assumption ...
... credential-centric and fragmented across the enterprise. Cybersecurity leaders should modernize these practices by centralizing governance, eschewing a static credential-centric model for an identity-centric model that continuously discovers machine identities and uses ephemeral credentials to reduce cyber risk ...
Analyst(s): Erik Wahlstrom | Steve Wessels | Michael Kelley
... mapping to three to five strategic touchpoints and assign single-point ownership to each. Use this research to prioritize and establish touchpoint governance that delivers growth. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... tool helps general counsel evaluate legal AI use cases and determine whether enterprise AI, legal-specific AI, or AI capabilities embedded within existing legal technology are best suited to support them. By applying a structured set of business, risk, governance, operations, and technology criteria, legal ...