... AI is changing the strategic role of enterprise applications. CIOs can no longer manage applications primarily as systems of record, functional platforms or modernization backlogs. They must manage them as an AI-era portfolio of foundations, differentiators and adaptive capabilities. Insights at a Glance ...
Analyst(s): Aviral Vyas | Milind Govekar
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... decision analysis capabilities and trust levels for their AI operations, following Dynatrace’s intended acquisition of Arize. This acquisition highlights a major shift, with AI agent observability now emerging as a core component of observability platforms. Overview Analysis Gartner Recommended Reading ...
Analyst(s): Andre Bridges | Manjunath Bhat | Andrea Curry | Alex Coqueiro | Leo Li | Pankaj Prasad | Padraig Byrne
... This maturity model helps customer service and support technology leaders transition from traditional human-led platforms to AI-driven agentic systems. Use this model as a blueprint for embedding intelligent automation into customer service to improve scalability and service quality. Insights at a Glance ...
... The SSCS market is driven by a shift from reacting to vulnerability disclosure reports to automated gates that shrink the exploitability gap while combating GenAI and regulatory risks. To win, vendors must deliver unified code-to-cloud platforms that secure both human and AI-generated pipelines. Insights ...
... ROI from scaling agentic AI depends on trusting agents to act independently across revenue workflows. Packaged platforms do not encode company-specific sales rules, so agents underperform and trust stalls. Sales leaders must own the harness controls that make agent actions trustworthy. Insights at a ...
... Already a Gartner client? Long-term market leadership belongs to tech CEOs who replace legacy CRM with AI-native CRM sales platforms. They eliminate non-value-added tasks, improve deal insight and accelerate pipeline velocity, well beyond that available from bolting AI onto passive systems of record. Overview ...
... rigidity, increase technical debt and expose AI initiatives to execution risk. CIOs should adopt a platform-based approach to enterprise application integration to enhance data discoverability and operational flexibility, which are critical to scaling AI initiatives. Insights at a Glance Strategic Planning ...
... Access Insights Already a Gartner client? AI will drive a services boom before disrupting the labor model. The winners will turn scarce expertise into reusable execution platforms, accept bounded accountability for outcomes, and close the projected — and growing — $3 trillion annual gap between buyer ...
... For heads of logistics facing legacy technology constraints, targeted AI adoption no longer requires platform modernization. By deploying lightweight, modular AI solutions, leaders can realize measurable KPI gains and ROI within weeks, solving targeted operational challenges without expensive upgrades ...