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Premium Research May 2024
... ITSM platforms optimize the delivery of IT services by managing incidents, automating service operations, monitoring service performance and establishing a knowledge base. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of ...

Analyst(s):   Peer Contributors
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Research Aug 2024
... Developers using cloud-native and generative AI technologies need to self-serve, provision, manage and scale infrastructure on demand. Platform engineering managers can engage the cool vendors in this research to simplify infrastructure-related workflows for software engineering teams. Overview Analysis ...

Analyst(s):   Manjunath Bhat   |   Cameron Haight   |   Tony Iams   |   Daniel Betts
Premium Research Feb 2024
... Selecting a VoC platform presents challenges based on buyers’ complex and rapidly evolving needs. An evaluation model creates a transparent, auditable process that will enable revenue and retention leaders to select the right VoC vendor for their organization. Overview Introduction Analysis Gartner Recommended ...

Analyst(s):   Michael Maziarka   |   Maria Marino   |   Chad Storlie   |   Deborah Alvord
Premium Research Feb 2024
... Sales force automation platforms enable automation of an organization’s core sales processes and improve buyer-seller engagement via customer interaction touchpoints. Applications and software engineering leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice ...

Analyst(s):   Peer Contributors
Premium Research Apr 2025
... pressure to deliver continuous value, SPM and APMR technologies are vital for optimizing decision making and automating continuous delivery. This research enables portfolio management leaders to compare pure-play and platform-based options when making SPM and APMR technology decisions. Overview Strategic ...

Analyst(s):   Sean Bankston   |   Daniel Stang
Research Mar 2026
... report updates the research methodologies, segmentation taxonomy, definitions, and metrics used for the public cloud Market Share and Forecast deliverables. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Ed Anderson   |   Amarendra .   |   Arunasree Cheparthi   |   Hardeep Singh
Premium Research May 2024
... CMOs to motivate and coordinate key stakeholders across customer-facing functions. Learn how dsm-firmenich drove adoption of its marketing automation platform through multilevel evangelization and value-based use-case prioritization. Case Overview Problem Critical Components Results Recommendations Implementation ...

Analyst(s):   Rick LaFond   |   Aparajita Mazumdar
Research Jan 2025
... Access Research Already a Gartner client? The purpose of DevOps and platform engineering in software engineering is frequently misunderstood, resulting in inefficient delivery of business outcomes, developer frustration and wasted investment. Software engineering leaders need to clarify the goals of ...

Analyst(s):   Bill Blosen   |   Akash Jain   |   Annie Hodgkins
Research May 2021
... Insights Already a Gartner client? The worldwide enterprise platform as a service space grew by 36.6% in 2020. Notable areas of growth included dbPaaS, baPaaS and CPaaS. The major four vendors, Amazon, Microsoft, Salesforce and Google, all gained market share. Table of Contents List of Tables Overview Gartner ...

Analyst(s):   Satyam .   |   Colleen Graham   |   Jim Hare   |   Lisa Unden-Farboud   |   Varsha Mehta   |   Daniel O'Connell   |   Sharat Menon   |   Fabrizio Biscotti   |   Bindi Bhullar   |   Peter Middleton   |   Shailendra Upadhyay   |   Laurie Wurster
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