... struggle to achieve zero-touch order to cash due to data quality issues and unclear accountability. Establishing strong data governance and foundational controls is essential for automation to deliver better service, lower costs, and faster cash flow. Insights at a Glance Impact Brief Actions Cautions ...
Analyst(s): Kevin Otto
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? To simplify initiative delivery and governance challenges, PPM leaders must mature PMO practices and limit tool customization. A tool deployment plan that includes adopting best practice business processes can prevent costly development, limit future tool rework ...
... Access Insights Already a Gartner client? For modern content teams, digital asset management is critical because it connects creation, governance, distribution, and performance. Far more than a mere static storage repository, DAM has become core infrastructure for how content is produced, protected, and ...
... Access Insights Already a Gartner client? Agentic AI is rapidly reshaping CRM, challenging leaders to adapt architectures, data governance, and workflows. By embracing composable solutions, agentic frameworks, and strong change management, organizations can improve outcomes, enhance CX, and future-proof ...
... Shared API services built for application access were not designed forAI agents to discover, interpret, and orchestrate capabilities autonomously. Software engineering leaders must redesign their shared service strategy around bounded target domains, MCP tool governance, and accountable ownership. ...
... Insights Already a Gartner client? Agentic AI is rapidly expanding CRM autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides enterprise application ...
... Insights Already a Gartner client? Chief procurement officers must align supplier risk management strategy creation to the right staffing, process, and governance. Alignment is a necessary part of supplier risk management that positively shifts organizations from reactive to proactive actions, resulting in ...
... client? As businesses accelerate plans to scale agentic AI, PPM leaders risk becoming less relevant if they do not respond quickly to agentic AI developments. Take these three actions to enact agentic AIgovernance, upskill teams, and pilot use cases for PMOs. Insights at a Glance Impact Actions How to Execute ...
... Access Insights Already a Gartner client? Citizen development can scale digital delivery when CIOs apply enabling, protective governance instead of traditional IT controls. By defining decision rights, using risk-based guardrails and embedding lightweight delivery practices, CIOs preserve speed, strengthen ...
Analyst(s): Sarah Watt | Mukul Saha | Neal Solanki