... survey data shows, however, that a majority of CFOs of both large and small firms feel confident in being able to meet their critical payment needs for at least the next 90 days.”
Gartner clients can learn more in the webinar replay of Leading Through COVID-19: Finance Leaders’ Guide to Manage Costs in ...
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... Collaboration: If multiple roles perform similar tasks thatmust be performed on-site, consider pooling those tasks on rotation so that one person is responsible for the tasks allowing others to work remotely. Pooling tasks can be combined with flexible hours to further increase social distancing and ...
... prioritize spending on technology and services that are deemed “mission-critical” over initiatives aimed at growth or transformation.
“CIOs have moved into emergency cost optimization which means that investments will be minimized and prioritized on operations that keep the business running, which will be ...
... people and the positions of firefighters in the field. “Drones enable firefighters to deploy resources in the right areas in emergencies, when time is critical, and ensure situations are safe before sending in personnel,” said Ms. Sharpington.
Police agencies are also increasingly deploying drones to aid ...
... complex product and organizational environments, customer service leaders are finding that they need access to a broader set of skills than ever before. Gartner recommends that customer service leaders collaborate with cross-functional leaders to create huddle groups focused on customer groups — for example ...
... one-third of customer service and support leaders are either unsure or disagree that NPS is valuable to customer service.
“To move executives away from this perception, service and support leadersmust begin using more valuable customer experience (CX) metrics than NPS,” said Ms. Alvord. “If, however, ...
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