... to create informational assets. Data integration and data quality capabilities therefore, are of critical importance to the information infrastructure that enables digital business. Information leadersmust explore new and emerging vendors in this space, which could offer them further opportunities to ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Analytics to Business Outcomes Through Benefits Mapping
Analytics must enable a business decision maker to take action, and that action should have a measurable effect — whether the effect is directly or indirectly achieved. Linking analytic outputs to traceable outcomes using a formal benefits-management ...
... human labor always will be appealing to business leaders.
All types of smart-machine-enabled services will be leveraged in renovating core efforts, as well as exploiting the new efforts. As a result, the following market implications will be critical for sourcing executives:
Offshoring for competitive ...
... addition, EAs must create deliverables that help business and IT leaders engage agents beyond the initial transaction. Speaking with peers in digital marketing and customer experience would be a good starting point, but the scope of opportunity for interactions in the economics of connections must include ...
... struggle with these shifts. Many find it hard to balance today's demands — including simply keeping their organisation running — with tomorrow's must-haves."
Most IT Organizations Are Unprepared for Digital Business Changes
Ninety-one percent of the surveyed IT professionals are in no doubt that they have ...
... CIOs and senior IT leaders, uniting a global community of CIOs with the tools, insights and strategies to help them lead the next generation of IT and achieve business outcomes. More than 8,500 CIOs and senior IT and business leaders will gather for the insights they need to ensure that their IT initiatives ...
... generation, management and monetization of information assets before a critical mass of equity analysts starts asking related questions of them. Gartner also predicts that by 2019, 250,000 patent applications will be filed that include claims for algorithms, a tenfold increase from five years ago. Algorithm ...
... as IoT or network slicing.
Focus on a few critical operational best practices and agile tools to accelerate adoption of SDN/NFV: Focus on the operational aspects and make incremental investments in the new SDN/NFV orchestration architecture, in tandem with operational tools like predictive analytics ...
... metrics to measure CX."
The survey also found that return on investment (ROI) has become a major focus for enterprises, with 93 percent measuring ROI on their CX improvement projects.
Almost 50 percent of survey respondents indicated they had financial metrics in place to measure CX ROI as opposed to ...