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Research Feb 2026
... Already a Gartner client? The services of finance transformation strategy consultants are evolving as AI capabilities accelerate. CFOs must cut through the hype and critically assess which AI technologies deliver real results when selecting consulting partners, as these now determine the speed and resilience ...

Analyst(s):   Geraldine Garaud
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Webinar On-Demand
... generative and agentic AI has reignited a critical question for customer service and support leaders: Where will AI actually make a measurable impact? With hundreds of potential use cases and vendors promising dramatic transformation, identifying the initiatives that deliver real value has become increasingly ...

Analyst(s):   Uma Challa   |   Brett Overbey
Webinar On-Demand
... re‑examination of practice strategy, differentiation, and operating rhythm. This webinar outlines the most critical priorities for Tech Services Practice Leaders in 2026 and the actions required to set the pace for practice success. •Operationalize AI holistically across your practice — in delivery models ...

Analyst(s):   Cathy Tornbohm   |   Craig Lowery   |   Ted Chamberlin
Premium Research Jul 2025
... facilitate digital transformation and deliver business value within HR and to the enterprise Outcome Suggested Partners Featured Resource Step 1 Step 2 Step 3 Step 4 Step 5 Gartner Research ...

Analyst(s):   Chris Hester   |   Stephanie Clement   |   Eser Rizaoglu
Research Nov 2025
... Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Note 1: CRM Spend by Submarket Note 2: CRM End-User Spending Forecast Note 3: CRM 2025 Taxonomy Note 4: Other Factors Note 5: Other Factors Gartner Insights Abstract ...

Analyst(s):   Kanchi Bindal   |   Julian Poulter   |   Roland Johnson   |   Amarendra .
Research Oct 2025
... Factors and Assumptions Gartner Recommended Reading Note 1: Forecast: D&A Services by Segment Note 2: Descriptions of D&A Services Forecast Components Note 3: Definition of D&A Services Gartner Insights Abstract ...

Analyst(s):   Bryan Haley   |   Ben Fieselmann   |   Anna Griffen   |   Colleen Graham
Research Dec 2025
... Factors and Assumptions Gartner Recommended Reading Note 1: The Four Deployment Models Considered as Part of This Forecast Note 2: Exchange Rate Alert Note 3: Constant Currency Base Year Update Gartner Insights Abstract ...

Analyst(s):   Rene Buest   |   Hardeep Singh   |   Gregor Petri   |   Fernando Pereiro
Article July 09 2026
... ‑driven enterprise. Redesigning the HR operating model and HR roles for the AI era is just one of several imperatives that CHROs must navigate to fully deliver on the mission‑critical priority of transforming HR through AI. The other steps in this journey include: Analyze existing AI capabilities within ...
Article July 22 2026
... Prioritize staged transformation to avoid overwhelming budgets, and ensure strong governance and cross-functional alignment. Action checklist for CMOs Redefine marketing job roles for an AI-driven, autonomous future. Build a composable martech stack with shared governance. Align with finance, product, legal and ...
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